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Work Background
QA ConsultingIT Consultant (DevOps Engineer)
Sep. 2019London, United Kingdom12 Weeks intensive training Program at QA Consulting: • Responsible for setting up IT infrastructure, its monitoring and maintenance on AWS Cloud using CloudFormation as IAC • Managed multi-account AWS environments with various roles for specific workflows. • Provisioned servers and deployed various packages and security patches. • Hands-on experience with Python for AWS Lambda and Web scraping. • Hands-on with Bash scripting, Shell scripting, and Boto3. • Automation of various repetitive and time-bound services using shell and python scripts as well as lambda functions. • Hands-On experience with Dockerized applications. • Deployed and maintained Kubernetes clusters, deployment, stateful sets, Network policy etc. • Control the workload in containers on ECS and EKS. • Developed and maintained automated CI/CD pipelines for code deployments in various environments using AWS Code Pipeline, AWS Code Deploy, and AWS Code Build, Bitbucket, and Gitlab for CI/CD pipelines. • Troubleshooting Application issues/errors by monitoring logs. • Managed repositories and permissions, including branching. • Built and deployed Docker containers to deconstruct monolithic applications into microservices, enhancing developer productivity, boosting scalability, and enhancing speed. • Collaborate with Developers for developing microservices using SAM • Worked in detail with Cloud Formation and Terraform for infrastructure automation tasks • Extensively worked with serverless applications using AWS Serverless Application Model and Serverless Application Framework. • Configure AWX Ansible on EC2 using user data with terraform • Created ansible playbook to install Redis server and configure master slave configuration • Extensively worked with AWS DynamoDB, AWS Lambda, AWS API Gateway, AWS CloudWatch
Menzies AviationCustomer Service Representative
Jul. 2019 - Aug. 2019London, United Kingdom1. Assist passengers with self-service check-in kiosks
2. Inspect and verify passenger documentation
3. Issue boarding passes and reschedules passengers affected by flight interruptions or
cancellations
4. Manage passenger baggage processing including handling and fee calculation if applicable
5. Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
6. Direct passengers through Customs, Immigration, and quarantine as required
7. Make public address announcements as required
8. Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
9. Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
10. Comply with Heathrow Standard Operating Procedures 11. Operate computers and specialist equipment such as air-bridge, scanners, and airline-specific software 12. Produce work-related documentation when required
13. Maintain the highest standards of safety and security at all times
14. Other duties as assigned
OmniServ Ltd. Passenger Ambassador
Jul. 2016 - Jul. 2019London Heathrow Airport, England, United KingdomAs a Passenger Ambassador I was responsible for assisting passengers throughout their journey at Heathrow. Passenger Ambassador's are the face of the Heathrow brand and a key element in ensuring Heathrow achieves and maintains its position as Europe’s ‘Hub Airport of Choice’ Key Responsibilities:
Working collaboratively with HAL Airport teams, Airline on Duty teams, other Omniserv team, PRM (People with Reduced Mobility)
Arrive to work in a timely manner ensuring use of the hand clock, sign in and are well presented at all times
To liaise with our fellow colleagues (PRM or others) on a daily basis and ensure that any outstanding issues are followed up and completed Communicate with our Team Leader or Supervisor regarding any potential problems which may be encountered within the operation
Record any health or safety incidents and ensure all relevant parties are informed
Be fully aware of all our customer requirements and the various methodologies used
Assist in resolving passenger queries and complaints as required, record positive or negative feedback or comments in writing. Demonstrating the key HAL standards and CARE model (Courtesy, Approachable, Ready to help and Expert)
TCK EdtechVirtual Internship Software Developer
May. 2016 - Aug. 2016Beijing City, ChinaManaging a project team of young developers to build a gamification tool rolled out to 15-20 corporate clients with hundreds to thousands of users per corporate client. The tool consists of a forum, a leaderboard and scheduling functions.
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