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Work Background
Next In NaturalGeneral Manager
Jun. 2022 - Aug. 2024New York, United States• Lead strategic planning initiatives and implement long-term strategies to drive business growth.
• Manage financial planning, budgeting, and monitoring of the organization's performance.
• Oversee day-to-day operations, establish operational policies and procedures, and optimize processes for
efficiency.
• Hire, train, and manage staff, set performance standards, and provide guidance and support.
• Maintain positive customer relationships, address concerns, and ensure customer satisfaction.
• Identify and pursue opportunities for business development and expansion.
• Assess risks and implement measures for risk mitigation.
• Serve as a liaison between stakeholders, ensuring effective communication channels.
Next In NaturalOperations Team Leader & Data Analyst
May. 2020 - Aug. 2024Brooklyn, New York, United StatesStrategic Planning: Developing and implementing strategies to optimize operational efficiency, streamline processes, and improve logistics performance.
• Supply Chain Management: Overseeing the entire supply chain, including procurement, inventory
management, warehousing, and distribution. Ensuring timely delivery of goods and services while
minimizing costs.
• Logistics Coordination: Coordinating and managing transportation, shipping, and delivery activities to
ensure smooth operations and on-time order fulfillment.
• Inventory Control: Monitoring inventory levels, tracking stock movement, and implementing inventory
control measures to optimize stock levels, minimize stockouts, and reduce holding costs.
• Vendor Management: Establishing and maintaining relationships with suppliers and negotiating favorable terms to ensure the availability of quality materials and services at competitive prices.
• Process Improvement: Continuously analyzing existing processes, identifying bottlenecks, and
implementing improvements to enhance operational efficiency and reduce costs.
• Quality Control: Implementing and monitoring quality control measures to ensure adherence to product or service standards, conducting inspections, and resolving quality issues.
• Team Management: Leading and supervising a team of operations and logistics staff, assigning tasks,
providing guidance, and fostering a positive work environment.
• Data Analysis: Collecting and analyzing operational and logistics data to identify trends, patterns, and areas for improvement. Using data-driven insights to make informed decisions and drive operational efficiency.
• Risk Management: Identifying potential risks and implementing measures to mitigate them, such as
contingency plans for disruptions in the supply chain or logistical challenges.
• Compliance: Ensuring compliance with relevant regulations, laws, and industry standards related to
operations and logistics.
Investors Edge Real EstateVirtual Assistant
Jun. 2015 - Aug. 2021Perth, AustraliaInvestors Edge is an Australian leading property manager servicing the wider Perth area. Responsibilities:
• Ad-hoc Document Filing, Invoice Processing, Council & Water Rates Processing
• PCR Reformatting, Cover Letter and Charge-outs
• Lease and Management Authority Renewals/Processing
• Lodgment Certificate Filing
• Loss of Management Processing
• Bond Final Inspection Report
• PM Weekly Numbers Audit Report
• CMAs and Rent Reviews
• Sending Loyalty and Outgoing Surveys to Owners and Tenants
• Software, CRMs and other tools/websites used: Teamviewer, REST, Filesmart, Docusign, Google Docs, REX Software, Real Satisfied Survey, CoreLogic RP Data, Palace, Key Tracker, Smoke Alarm, Land Tax, Water Usage & Rates
AppleSenior Technical Support Advisor
Feb. 2012 - Nov. 2014Ang Mo Kio, Singapore• Handled inbound calls from end-users and other internal departments, who reported technical issues with their iOS devices. Ensured 100% customer satisfaction, which resulted in being the advisor of the month for 3 consecutive months
• Handled escalations reported by Level 1 advisors which required further technical research and investigation
• Submitted reports to Apple engineers for complex issues, and tracked these reports for emerging issues
• Ensured adequate support coverage by working evenings and weekends on a rotating shift basis
Emerio CorporationQA Data Analyst
Sep. 2008 - Dec. 2011Penang, Malaysia• Defined and established the overall quality strategy and approached to determine, investigate, and resolve data quality issues. Conducted QA compliance audits for all processes.
• Established an on-going process to maintain quality data and defined quality audit processes.
• Identified and leveraged opportunities to improve the quality management processes, systems and standards.
• Worked closely with clients and internal business units to resolve any quality issues.
• Ensured that all QA department personnel are trained to perform their jobs effectively.
• Developed QA Plans and Review non-conformance of TSS and recommend remedial actions including but not limited to modifications of processes or QA standards where warranted.
ConcentrixSenior QA Specialist
Apr. 2005 - Aug. 2008Cagayan de Oro, Philippines• Monitored 6-8 inbound calls from escalation teams and L1 advisers
• Attended weekly calibration sessions with Linksys headquarters to discuss the impact of the set guidelines in the company’s sales return
• Planned and implemented methods to improve overall call and quality standards
• Prepared weekly data analysis to client on reasons for quality failures/process adherence, and recommended remedial actions
• Attended check and balance meetings with operations and training
• Conducted calibration sessions with QA staff members across all three sites and with Operations
• Provided weekly reports and analyses on overall TAC QA performance (Quality Report)
• Prepared weekly and monthly productivity report of staff • Evaluated agents’ technical and soft skill performance against set standards by monitoring call recordings and/or live phone calls
• Pioneered the company’s first Extended Service Program, which is an upsell of technical services to Linksys clients, by establishing its processes and procedures, working closely with the QA team
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