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Work Background
GartnerClient Success Associate
Sep. 2024Barcelona, Catalonia, SpainAs a Client Success Associate at Gartner, I am dedicated to ensuring that our clients receive exceptional value from their investments. My role revolves around understanding client business priorities, addressing challenges, and providing strategic support to enhance decision-making processes. - Client Partnership: Collaborate with a diverse range of clients, from C-level executives to junior IT professionals, to ensure successful utilization of Gartner subscriptions.
- Value Delivery: Drive growth by introducing Gartner services to new clients, managing accounts, and connecting clients with our expert community.
- Resource Alignment: Identify client priorities and align Gartner's resources to deliver top-tier service, maximizing clients' return on investment.
- Collaboration: Work with internal stakeholders to enhance service delivery, share best practices, and develop innovative solutions.
- Engagement & Retention: Utilize insights and metrics to maintain continuous client engagement, satisfaction, and retention.
- Multilingual Support: Conduct demo calls in English, Spanish, and Italian for the EMEA market.
AmenitizCustomer Success Manager
Feb. 2022 - Sep. 2024Barcelona, Catalonia, Spain- Customer Onboarding and Support: Gathered customer information to deliver personalized service. Guided customers through onboarding, addressing needs and concerns.
- Technical Issue Resolution: Coordinated with customers and internal teams to resolve technical issues promptly, ensuring customer satisfaction.
- Customer Engagement: Informed customers about new features to boost engagement. Conducted webinars and training to reduce support tickets.
- Website Creation and Design: Designed customized websites using creativity, Canva, and basic coding skills, tailored to clients' preferences.
- SEO and Digital Marketing: Assisted customers in improving search engine rankings and digital marketing strategies to attract more visitors.
- Data Analysis and Improvement: Analyzed customer data to identify trends and drive product improvements.
- Cross-Functional Collaboration: Ensured smooth handovers between Sales, Onboarding, and Customer Care teams for a cohesive customer experience.
- Customer Retention and Growth: Implemented strategies to reduce churn and increase client retention.
SciTech DiploHub | Barcelona Science & Technology Diplomacy HubResearch Fellow
Jan. 2022 - Feb. 2022Barcelona, Catalonia, SpainSciTech DiploHub, the Barcelona Science and Technology Diplomacy Hub, is a pioneering nonprofit public-private partnership backed by leading research centers, universities, non-profits, startups, corporations and public institutions that positions Barcelona as a global lab in science diplomacy for cities around the world. It has the mandate to elevate the role of science, technology and cities in foreign policy and make Barcelona a more influential player on the global stage by representing its knowledge and innovation ecosystem worldwide.
Opxe Investment LLCIntern as Junior Protocol Officer, Opxe Investment LLC
Aug. 2021 - Nov. 2021Dubai, United Arab EmiratesAssisting the executive in planning visits, ceremonies and special events in the context of Expo Dubai 2020. Creating and sending invitations to foreign delegations. Ensuring suitable welcoming and arrangements. Maintaining contact with commissioner generals and directors of the countries' pavilions.
FIESTA - Festival de Cine Italo-EspañolEvent organizer, translator and interpreter
Oct. 2020 - Oct. 2020Palma, Balearic Islands, SpainMember of the team that organized the film festival:logistics such as transports, hotels, restaurants, conference rooms and screening locations; public relations with both Spanish and Italian directors and producers with the aim of putting them in contact; addressed information about the event and guests' needs; reception of calls for an appropriate elaboration of the festival; translation of documents for the festival and simultaneous interpretations: Italian and Spanish at a native level.
Exclusive Travel Consulting SAPersonal Assistant
Feb. 2020 - Apr. 2020Madrid, Community of Madrid, SpainCorrespondent for a Swiss travel agency in the city of Madrid for assisting a VIP family visiting the city for work reasons: logistic responsibilities such as transportation, accommodation, dinners, house shopping, cleaning and travels; specific assistance to the family due to the pandemic.
Petit Hostel Europe SLFront Desk Receptionist
Jan. 2020 - Mar. 2020Madrid, Community of Madrid, SpainFront desk receptionist of a hostel in the center of Madrid that required an extensive management: bookings administration and sales of excursions; support to cleaning ladies and maintenance of the infrastructure; billings and cashier's functions; greeted clients, escorted them to their assigned rooms and offered information about accommodation, city and any need of the clients; addressed guests' requests and complaints.
FIESTA - Festival de Cine Italo-EspañolInterpreter, translator
Jun. 2019 - Jun. 2019Palma, Balearic Islands, SpainTranslation of documents and brochures for a Film Festival, as well as simultaneous interpretations during the press conferences, classes and presentations that took place during the event in both Italian and Spanish at a native level. Plus, specific logistics carried out.
ROC HOTELS INTERNATIONAL SLBooking Agent
Feb. 2017 - Aug. 2017Palma, Balearic Islands, SpainResponsible of both the individual and groups booking management, as well as costumer service; individual booking management of two hotels of the company; groups booking management in all the hotels of the company; offered information about locations, services or any specific matter to clients, travel agencies and tour operators; resolution of incidents; and billing.
MIFF FoundationInterpreter, translator
Jun. 2015 - Jun. 2015Palma, Balearic Islands, SpainTranslation of documents and brochures for a Film Festival, as well as simultaneous interpretations during the press conferences, classes and presentations that took place during the event in both Italian and Spanish at a native level.
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