Hi! I’m Matilde 👋🏼 based in Mallorca.
What I do:
Client Success Associate at Gartner. I specialize in Customer Success, Account Management, and retention strategy, working with international clients across EMEA.
Skills & Experience:
• Client onboarding, training & relationship management
• Stakeholder communication (C-level to operational teams)
• Negotiation & expectation management
• Upsell identification and value-driven conversations
• CRM tools (Salesforce / HubSpot) & data organization
• Web design for hospitality & boutique brands (Amenitiz / Canva / Wix)
• Content & brand storytelling with a clean, minimalist aesthetic
• Multilingual: Italian 🇮🇹 English 🇬🇧 Spanish 🇪🇸
Luxury Travel Background:
Grew up involved in luxury safari travel 🐘 — organizing bespoke experiences in Kenya, Tanzania, Botswana, Namibia, Zambia, Zimbabwe & Mozambique. Skilled in high-end client service, itinerary planning, and hospitality excellence.
What I’m open to:
• Freelance collaboration
• Client experience / guest relations support
• Boutique hotel / travel brand digital presence setup
• Web design + messaging + first brand identity polish
• Remote project-based support
If you value warm, attentive and detail-oriented client care, let’s connect 🤝More...