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Work Background
Edwards AssistingBusiness Owner
Apr. 2023Columbus, Ohio, United StatesHealth, fitness, and motherhood is the game and Kari is the name! Nice to meet you! I am the founder of Edwards Assisting, a one-man-band starring ME as your next right hand mompreneur. You have work that needs done and I need work to do so let’s start a lil convo about what I can do to help you get back to doing what you love :)
Educational Service Center of Central OhioAdministrative Assistant
Aug. 2022 - Apr. 2023Ohio, United States
Manifest SolutionsTechnical Recruiter
Apr. 2021 - Jun. 2022
Pet Palace ResortsAssistant Manager
Oct. 2019 - Apr. 2021Hilliard, OhioResponsible for maintaining and exceeding Customer expectations by successfully completing these Primary Duties and Responsibilities: -Lead and develop all Pet Care, Customer Service, and Grooming Specialist teams to maximum performance.
-Complete the recruitment, hiring, appraisal, promotion and termination of employees.
-Oversee the day to day operations and maintain the quality working standards of the facility, operations, procedures, cleanliness, and overall work flow.
-Initial point of contact for all client and pet issues and escalate to District Manager when needed.
-Manage employee schedules, payroll, and facility deposits.
-Operate and encourage all employee to work in a safe manner.
Orthopedic ONEFront Desk Associate
Oct. 2018 - Oct. 2019Hilliard, Ohio- Greets patients as they arrive for their appointment.
- Checks patients in/out and collects appropriate fees.
- Prepares applicable paperwork for upcoming patient appointments.
- Answers phones.
- Schedules, reschedules, and cancels appointments for patients.
- Verifies insurance eligibility and benefits.
- Scans, copies, and faxes documents, orders office supplies, and performs other miscellaneous office duties as needed.
- Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
- Performs other tasks as instructed by supervisor.
VCA Mill Run Animal Hospital, LPFront Desk Receptionist
Apr. 2016 - Oct. 2018Columbus, Ohio AreaWorking hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, Regional Directors, and Kennel teams: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
PetSuites of America, LLCGeneral Resort Manager
Jun. 2015 - Apr. 2016Worthington, Ohio- Excellent time management and multi-tasking skills.
- Flexible schedule (four 10+ hour days, weekends, nights, and holidays)
- Pet related experience.
- Reported directly to the Regional Director and provided direction and support to the Resort Manager as well as a team of Customer Service Representatives and Pet Care Techs to ensure the clients consistently receive service that is top notch.
- Supervised up to 30 employees.
- Provided excellent customer and pet care services.
- Created employee schedules.
- Human Resource responsibilities including recruiting, training, on-boarding, and terminating.
- Managing inventory and supplies.
- Product ordering.
- Promoting and enforcing polices and procedures.
- Self starter, lead by example, and promoted a team work environment that is positive and upbeat.
JPMorgan ChaseRetail Credit Card Services & Fraud Specialist
Sep. 2013 - Jun. 2015Retail Credit Card Services
JPMorgan Chase & Co.
Sept 2013 - October 2014 Fraud Specialist Deposit Review
JPMorgan Chase & Co.
Oct 2014 – Jun 2015 Abiding by a strict adherence schedule on a daily basis while maintaining a happy attitude during call interactions with bankers. Solving problems and thinking one step ahead of each customer to ensure a well rounded phone conversation.
PetSmartPetsHotel Assistant Manager
Apr. 2008 - Oct. 2019Columbus, OhioResponsible for caring for dogs and cats on a daily basis all the while greeting guests and answering phones. 2017-2019 PetsHotel Senior Associate
2011-2013 PetsHotel Assistant Manager
2010-2011 PetsHotel Senior Associate
2008-2010 PetsHotel Pet Care Specialist
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