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Work Background
Luma HealthDirector of Customer Success
Mar. 2024Austin, Texas Metropolitan Area
Luma HealthManager of Customer Success - Specialty
Oct. 2021 - Apr. 2024remote
Luma HealthCustomer Success Manager
Sep. 2020 - Oct. 2021Austin, TX (remote)
QueueDrSenior Customer Success lead (Remote)
Nov. 2017 - Aug. 2020Austin, TX (remote)QueueDr is bringing simple and seamless software to doctors and their staff across the world. Our product immediately and automatically fills canceled appointments without any work from front office staff. We seamlessly integrate with the top EMRs to save offices hours every day, increase physician utilization, and increase patient satisfaction. QueueDr automates all scheduling around missed appointments.
Specifically:
1. Filling Cancelled Appointments
2. Rescheduling patients who no-show
3. Rescheduling any bumped appointments
TrendKiteSenior Customer Success Manager
Apr. 2017 - Nov. 2017Austin, Texas AreaAs a Senior Customer Success Manager, I onboard new B2B accounts to TrendKite’s PR analytics platform through a combination of personalized discovery calls, training, and ongoing support across a portfolio of 85-100 clients . I am responsible for managing my time and ensuring that clients utilize our products optimally for their business through a consistent stream of interactions and touch-points. Through meticulously reviewing my portfolio - I consistently achieve my goal of ensuring that every client receives a best-in-class experience and entrusts TrendKite as a strategic partner.
TrendKiteCustomer Success Manager
May. 2016 - Mar. 2017Austin, Texas AreaTrendKite revolutionizes how the world's biggest brands and media companies measure the impact of their PR. Our advanced analytics and beautiful reporting measure real business impact and communicate success in a way that legacy solutions can’t.
Smarter SortingResearcher/Analyst
Dec. 2015 - May. 2016Austin,TXSmarter Sorting strives to innovate ways to divert the household hazardous waste stream. Our innovation allows us to identify and improve cost drivers associated with waste management. I am part of a small, tenacious team. My core projects involve finding new ways to recover , recycle, and re-purpose chemicals and materials that would otherwise end up in a landfill. As with most young startups, my team wears many hats with a positive attitude, and it shows in the results of our work.
DHL AnalyticalLab Analyst
Jan. 2015 - Oct. 2015Round rockDHL Analytical is an environmental laboratory providing analytical testing services for Texas, Oklahoma and Louisiana. DHL Analytical utilizes its state-of-the-art facility and equipment combined with highly trained staff to accomplish its top rated services. I am responsible for wet chemistry analysis including sulfides, total phosphorous, ortho phosphorous, Cyanide, and ammonia. I am experienced in waste characterization prep and am very proficient with LIMS lab management system. I manage my workload with little supervision and help my peers when needed.
Renewable Resource Consultants, LLCGeo-technical Lab Tech
Jan. 2013 - Sep. 2013RRC is a unique engineering consulting firm specializing in the energy industry with an established reputation in renewable resource projects. My position was responsible for using instrumental analysis to provide information on specific soil samples from our clients. I became proficient in Plastic limit analysis, liquid limit analysis, swell test, particle size distribution, specific gravity of soil, moisture content, compaction test, and direct shear test.
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