Lauren Hackenburg is a seasoned Customer Success and Onboarding professional with over a decade of experience helping clients implement and adopt technology solutions with confidence. Known for her ability to build strong relationships and streamline onboarding processes, Lauren has supported hundreds of clients across SaaS, digital platforms, and event tech—guiding them from initial setup through long-term success. Her strategic, customer-first approach has driven measurable improvements in adoption, retention, and client satisfaction.
Outside of work, Lauren enjoys volunteering for charitable causes, staying active through fitness, and spending time at live sporting events or cheering on her favorite teams. She’s also passionate about real estate and is currently in the middle of a home renovation project in Austin, TX.More...
Mariana Diaz Moreno
Director Customer Success@Luma Health
Verified
Results-driven CS Leader with 9+ years of experience in Customer Success. Proven track record of increasing upsell
revenue by 20% quarter over quarter. Strong problem-solving skills, leadership abilities, and empathic approach to customer
interactions. Dedicated to driving customer satisfaction and retention through effective strategies and team management.More...