Results-driven CS Leader with 9+ years of experience in Customer Success. Proven track record of increasing upsell
revenue by 20% quarter over quarter. Strong problem-solving skills, leadership abilities, and empathic approach to customer
interactions. Dedicated to driving customer satisfaction and retention through effective strategies and team management.More...
Iuri Acosta
Quality Assurance Engineer Manager
Verified
As Iuri Acosta, Quality Assurance Engineer Manager, with an MBA in Business Management, I have successfully implemented robust QA systems, working with multi-culture teams across the world, leading to a significant reduction in product defects and improvement in overall product quality. I have effectively managed and trained a team of QA engineers, fostering a culture of continuous improvement and customer value. I have also streamlined testing processes, resulting in increased efficiency and productivity. Additionally, I have a proven track record in project management, ensuring timely delivery of projects without compromising on quality.More...
Felipe Puddu
Sr. Engineering Manager@Luma Health
Verified
I lead engineering teams in developing and delivering software solutions that create measurable customer value.More...
David Black
Quality Assurance Lead@Luma Health
Verified
As a Lead Quality Assurance Engineer with over 5 years of experience in the software development industry, I am dedicated to ensuring the highest standards of quality and performance in every project I undertake. My analytical mindset and keen problem-solving skills enable me to identify potential issues early in the development process, allowing my team to deliver exceptional products that meet user expectations.
I have successfully led multicultural teams in fast-paced environments, fostering collaboration and innovation through effective communication and a shared commitment to excellence. My expertise in agile methodologies has been instrumental in streamlining processes, enhancing productivity, and adapting quickly to changing project requirements. I thrive on challenges and am passionate about implementing best practices that drive continuous improvement.
Key Achievements:
- Team Leadership: Spearheaded a team of QA engineers, mentoring junior members and promoting a culture of knowledge sharing and professional growth.
- Process Improvement: Developed and implemented automated testing strategies that reduced testing time by 70%, significantly increasing overall efficiency.
- Cross-Functional Collaboration: Worked closely with product managers, developers, and stakeholders to ensure alignment on project goals, resulting in successful product launches with minimal post-release defects.
Professional Philosophy:
I believe that quality assurance is not just a phase in the development process but a fundamental aspect of delivering value to users. My goal is to bridge the gap between development and quality assurance by advocating for early testing and continuous feedback. I am committed to fostering an environment where innovation thrives, and every team member feels empowered to contribute their ideas.
I am always eager to connect with fellow professionals who share my passion for quality assurance and software development. Let’s collaborate to create exceptional products that make a difference!More...