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Work Background
TalitrixSenior Technology Manager
Jun. 2023Alpharetta, Georgia, United StatesResults-driven senior technical professional with a record of proven success in people/account management, direct sales, and technical project management. Demonstrated ability to provide professional leadership, strategic vision, and innovative solutions, driving business growth and exceeding client expectations. Adept at bridging the gap between business and technology, identifying customer pain points, and delivering tailored solutions that address emerging technical needs. Known for fostering trust and credibility through honest, confident, and persuasive communication, adept at engaging diverse audiences, from technical teams to C-suite executives.
TD SYNNEXCustomer Experience Manager, Enablement
Apr. 2022 - Jun. 2023Atlanta, Georgia, United States
SYNNEXSales Solution Specialist, Red Hat
Sep. 2018 - Sep. 2021Greenville, South Carolina Area
Sharp Business SystemsApplication Specialist
Oct. 2015 - Jul. 2018Alpharetta, GA
Konica Minolta Business Solutions U.S.A., Inc.IT Service Consultant
Mar. 2015 - Oct. 2015Greater Atlanta AreaAdminister an in-depth understanding of All Covered services, programs, and sales methodology to address complex and strategic All Covered Care project and procurement opportunities. Collaborate with Konica Minolta branch offices, as assigned, to cross-sell IT Services to specific client and prospect base. Deliver thorough and accurate insight into the financial results and forecast of sales of strategic and complex All Covered Care project and procurement services. Present special programs and prospects to All Covered Care clients with support from marketing and channel strategy resources. Expand a thorough understanding of how All Covered services create value for customers. Advance a thorough understanding of technology services and trends. Drive Managed IT Services in assigned areas of responsibility to grow marketing share with recurring monthly services and project services. Maintain consistent interaction and communication with team members and clients. Aide Managers, Solutions Architects, and Client Account Managers in order to create and sell appropriate solutions to prospects.
Ricoh Americas CorporationSr. Workflow Solutions Consultant
Apr. 2014 - Mar. 2015Greenville, South Carolina AreaEstablished solutions and design activities. Utilized independent work from the implementation team in developing and designing complex premier solutions and engagement process to obtaining additional resource expertise wherever possible. Participated in advanced solution opportunities through supporting customer workshops, vendor shows, symposiums, etc. in order to promote Services offerings.
IT Consultant, Self EmployedIndependent Consultant
Jul. 2013 - Apr. 2014Greenville, South Carolina AreaAdvised customer’s on technical solutions which met a wide variety of needs by leveraging previous work history and experience Collaborated with small to medium size businesses in order to tailor solutions based on the particular needs of the business.
AT&TStrategic Account Lead
Apr. 2012 - Jul. 2013Greenville, South Carolina AreaCapitalized technical solutions which met a variety of customer Wireline and Wireless communication needs. Articulated AT&T strategy and ability to deliver industry leading network and applications level solutions. Collaborated with customers to understand business needs, issues, strategies, and priorities in order to deliver value-added business solutions. Leveraged industry knowledge, applications, and product knowledge in order to find and close opportunities. Acquired and integrated industry knowledge related to general trends, emerging technologies, and competitors. Created and implemented AT&T business plans. Cultivated client relationships at management and executive levels. Oversaw revenue growth, customer satisfaction, and the full scope of AT&T customers including both retention and acquisition activities. Built sales funnel while analyzing and managing pipeline activities, monitored sales activities against assigned quotas, and lead Account Executives toward achieving and exceeding business results. Advocated on behalf of the customer, earning their respect as a business partner and measured success through the use of the Client Relationship Program (Client Business Planning, Stewardship, and Shared Expectations).
Wipro TechnologiesAccount Manager, Cardinal Health
Jan. 2012 - Apr. 2012Dublin, OHManaged Cardinals Pharma Business ($90B) for Wipro ($28M). Revitalized $100M SAP and engaged early in the process, causing Wipro to be the incumbent vendor. Engaged service line to demonstrate thought leadership, allowing for Wipro key architect to generate multi-year $300M+ Pharma transformation initiative within Cardinal. Expanded Wipro’s Pharma footprint within Cardinal. Headed relationships from the CIO to the director level within Cardinal for Wipro. Collaborated with Wipro’s service lines within Cardinal. Maintain high quality of customer satisfaction while operating margin at a defined level. Exceeded quotas by progressing/closing opportunities.
Wipro TechnologiesProject Manager, Michelin
Jul. 2011 - Jan. 2012Dublin, OHSupervised a Wipro Team within Michelin, offering support to Michelin’s North American Applications (group services) including payroll. Operated as the focal point of contact to Michelin for Wipro. Oversaw all services requested by the business units to ensure fulfillment of targets from the IT prospective. Reached 100% Key Performance Indicator compliance for over 12 months. Improved Wipro’s customer satisfaction rating from unsatisfactory to satisfactory within one review cycle. Delivered 12 months’ worth of projects within a six month timeframe utilizing existing resources. Aided customers with budgeting for 2011. Contributed 6% (per contract) productivity gains with no degradation in Service Level Agreement’s, Key Performance Indicator, or quality. Maintained the application of Service Level Agreement’s while meeting Michelin’s defined Key Performance Indicator’s. Reviewed refining systems best practices management and performed monitoring and tuning. Coordinated with multiple vendors.
IBMData Management Sales
Apr. 2008 - Feb. 2010Greenville, South Carolina AreaOversaw the selling of data archiving, data privacy, and the testing of data management solutions to mid-sized and Fortune 1000 accounts within the Mid-Atlantic region. Improved a qualified pipeline for IBM’s Information and Data Management solutions including: training and communication, e-learning, content management, and marketing and communications. Delivered customer solutions which created the foundation of an Information Lifecycle Management strategy, reduced upgrade time, shortened development and testing cycles through enabling the refreshment of testing environments with up to date data, and contributing necessary services and training for staff. Attained 90% of quota. Generated and responded to Requests for Proposals and Requests for Information. Marketed the Information On Demand Content solutions to customers existing data for business research, competitive analysis, process analysis, and executive dashboards for reporting. Executed product sales growth and individual sales effectiveness by reviewing the sales activity schedule. Collaborated one on one with product managers and marketing staff to develop and deliver communications and marketing strategies as well as presentations which focused on the content delivery, training, education, and Return on Investment.
IBMSenior IT Specialist, Tivoli Security
Jan. 2004 - Apr. 2008Accredited Security SpecialistSenior Pre/Post-Sales Technical Lead. Successfully contributed to over $10M of net new sales, services, and revenue. Concentrated on new opportunity identification in addition to closing qualified business and meeting defined goals. Subject Matter Expert within the areas of Identity Management, Access Management, Enterprise Single Sign On, and Federated Identity Management solutions. Exceeded or met quota every year. Demonstrated client presentations articulating the value proposition of product, solution, and service offerings including change management methodology, SaaS and Managed Services. Delineated services and training options to showcase completeness of solutions and enhanced Return on Investment. Oversaw the meeting of sales goals and overall quality of service. Educated and enabled Business Partners in Channels for lead generation. Conducted sales and marketing calls to book meetings with potential clients. Monitored new account success by contacting customers at scheduled intervals.
IBMLotus IT Specialist
Nov. 2000 - Jan. 2004Accredited Lotus Specialist. Successfully contributed to over $15M in sales, services, and educational revenue. Concentrated on new opportunity identification in addition to closing qualified business and meeting defined goals. Senior Pre/Post-Sales Technical lead. Exceeded quota every year during employment. Developed initiative for plans for strategic accounts which exceeded expectations in revenue/growth, account profitability, and customer satisfaction. Created and delivered structured and highly customized training in Administration and Application Development for Lotus and Domino Solutions. Pursued long-term account strategy which maximized profits and assisted in cultivating long-term relationships.
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