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Work Background
TR Joy & AssociatesNetwork Engineer
Apr. 2024New York, United StatesComplete installation and configuring CCTV systems and their components, including access control systems, hardware, and software.
• Regularly cleaning, focusing, and testing CCTV devices to reduce the risk of malfunction or failure (Preventive Maintenance).
• Diagnosing and troubleshooting system faults, hardware and software.
• Performed maintenance, repair, and modifications on a variety of access control boards, card swipe stations, panic alarm devices, door alarms, gates, and turnstiles to verify the identity of individuals seeking access.
• Completing internal documentation and interfacing with other people systems and contractors
Macquarie GroupMobile Engineer
Aug. 2023 - Apr. 2024United StatesLed the complete migration of user profiles from old to new mobile devices, exceeding the company's daily target of 5 devices (iPhones and iPads).
• Achieved a rapid and successful project completion within 3 months, surpassing project scope requirements.
• Implemented VoIP installations and efficiently managed laptop deployments, rebuilds, and disposals during downtime.
NYCHHCEUI Desktop Support(MacOS)
Sep. 2022 - Aug. 2023New York, United States. Orchestrated the deployment of approximately 9000-10000 Epic Rovers devices, significantly impacting patient information tracking across all New York City hospitals.
• Demonstrated proficiency in resolving an average of 5 tickets per day using the ServiceNow ticketing system.
• Attained Jamf100 certification, showcasing commitment to continuous professional development.
Unbox, assemble, configure and deploy Apple devices throughout the System(Epic Rovers).
. Troubleshoot and resolve macOS, iOS, iPadOS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues.
. Providing direct, over the phone or remote troubleshooting of end-user devices to resolve issues in a timely fashion.
. Accurately and promptly record deployment checklist, documentation, release forms, asset information work logs and other deployment activities in the appropriate system with the date, time and activities summaries.
. Maintains, follows, and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices, and procedures.
MastercardTechnical Support Engineer
Apr. 2022 - Sep. 2022Purchase, New York, United StatesExecuted efficient desk setups and handled day-to-day ticket resolution, surpassing the company's average target of 5 tickets per day.
• Managed the remote and onsite incident escalation of Macs and Dell machines, optimizing incident resolution processes.
• Successfully dispatched IT devices using FedEx to various customer locations, contributing to project efficiency.
FiverrFreelance Technical Support
Jan. 2021 - Apr. 2022• Aided multiple small/ medium businesses to set up LDAP based accounts and Office 365 accounts.
• Complete review of best practice security measures on custom routers for small business.
• Upgraded servers and workstations for clients as per requests and implemented backup for on-prem servers.
• Helped IT technician on-site with resources for LAN segmenting and firewall software configurations.
• Regularly took jobs with tier-1 technical issues relating to printers, office 365, pdf creation, data entry, spreadsheet maintenance and driver installations.
QNET LtdIndependent Sales Representative
Dec. 2020 - Dec. 2022United StatesIdentifying potential customers through networking and following leads. Arranging meetings with potential and existing customers to present company products.
AramcoSenior Software Support Engineer
Jul. 2016 - Jan. 2020Saudi Arabia• Provided remote and onsite resolution of technical incidents, handling 25-30 tickets per week using the BMC Remedy ticketing system over 42 months.
• Contributed to the successful setup of LAN, antivirus, and email configurations for end-users, demonstrating expertise in workstation support.
• Managed RIGS operations, specializing in troubleshooting VSAT issues on client’s PCs, printers and scanners. Successfully implemented Secure Cloud Printer installations, offering personalized training to clients for optimal utilization.
Aymen Alawami General Contracting EstablishmentIT Support Technician
Jan. 2015 - Jun. 2016Saudi Arabia• Implemented effective help desk management, LAN connectivity, email support, and printer and scanner support.
• Demonstrated technical support expertise, contributing to break and fix activities and the preparation of purchasing orders and invoices.
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