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Work Background
Chief of Staff / Business Manager
PicassoMDChief of Staff / Business Manager
May. 2023Responsible for day-to-day operations across finance, HR, and customer success functions, driving seamless execution and alignment with company goals. Key Achievements: * Built and scaled core operational workflows across finance, HR, and customer success to support rapid growth and evolving business needs. * Owned cross-functional initiatives from scoping to execution, translating leadership vision into operational results across teams. * Led recruitment and onboarding, increasing talent retention and strengthening team culture. * Spearheaded the design and implementation of a performance management system, resulting in clearer expectations and improved employee development. * Executed financial and compliance processes to support operational growth. * Developed presentations and materials to support communications with key stakeholders, ensuring deliverable accountability. * Leveraged data insights to develop actionable strategies for goal setting, performance tracking, and driving results against KPIs. * Documented and standardized critical workflows (e.g., onboarding, finance ops) to increase consistency, reduce training time, and support scalability. * Designed lightweight internal systems and dashboards to improve project visibility and accountability across departments. * Reduced new hire onboarding time by 30% through streamlined documentation and system standardization.
Director of Operations
ZoomforthDirector of Operations
Aug. 2019 - May. 2023Developed and implemented operational strategies to drive scalability and efficiency. Led initiatives to improve internal processes and customer retention, contributing to company growth. Key Achievements: * Achieved 3 consecutive clean SOC2 audits by strengthening operational governance. * Improved client onboarding experience, reducing product adoption time by 20% and increasing NPS by 35%. * Led operational improvements, increasing productivity by eliminating process bottlenecks and enhancing cross-functional collaboration. * Minimized staff turnover risk and boosted morale by leading in-person retreats and virtual team events. * Built and maintained internal operational systems (Asana, Salesforce integrations, HRIS platforms) to streamline workflows and support scaling with limited resources. * Built and maintained SOPs for critical processes to drive consistency, accountability, and efficiency across teams. * Spearheaded cross-functional business transformation projects to enhance scalability and improve bottom-line results.
COO (freelance, part-time)
Conscious Connection PracticeCOO (freelance, part-time)
Feb. 2016Led operational strategy and business growth for a multi-therapist practice, ensuring efficiency, compliance, and scalable growth. Key Achievements: * Increased profitability by 20% through strategic financial oversight and service optimization. * Streamlined therapist onboarding, increasing operational capacity while maintaining high-quality care delivery.
Fractional Business Manager
Freelance, self-employedFractional Business Manager
Jan. 2015 - Aug. 2019Directed all aspects of business management for various clients, acting as a strategic advisor and proxy CEO. Key Achievements: * Expanded business opportunities by building long-term relationships with clients and identifying new revenue streams. * Optimized organizational processes, including OKRs and reporting systems, ensuring clarity and alignment with goals

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