PicassoMDChief of Staff / Business Manager
May. 2023Responsible for day-to-day operations across finance, HR, and customer success functions, driving seamless execution and alignment with company goals.
Key Achievements:
* Built and scaled core operational workflows across finance, HR, and customer success to support rapid growth and evolving business needs.
* Owned cross-functional initiatives from scoping to execution, translating leadership vision into operational results across teams.
* Led recruitment and onboarding, increasing talent retention and strengthening team culture.
* Spearheaded the design and implementation of a performance management system, resulting in clearer expectations and improved employee development.
* Executed financial and compliance processes to support operational growth.
* Developed presentations and materials to support communications with key stakeholders, ensuring deliverable accountability.
* Leveraged data insights to develop actionable strategies for goal setting, performance tracking, and driving results against KPIs.
* Documented and standardized critical workflows (e.g., onboarding, finance ops) to increase consistency, reduce training time, and support scalability.
* Designed lightweight internal systems and dashboards to improve project visibility and accountability across departments.
* Reduced new hire onboarding time by 30% through streamlined documentation and system standardization.