BCD TravelStrategic Key Account Manager
Apr. 2012 - Apr. 2018South AfricaStrategic advisor with a strong track record of driving market share growth, enhancing service delivery, and boosting SaaS sales through key supplier partnerships. Skilled in portfolio management, ensuring top and mid-tier customers receive exceptional service while aligning company deliverables with client expectations. Experienced in collaborating with Operations, Finance, and Marketing teams to develop and implement customer-focused strategies. Adept at leveraging data analytics to identify profitability opportunities, validating customer needs, and coordinating with global teams across North America and Europe. Proficient in compiling proposals and conducting high-impact internal and external seminars to drive business success. Managed a portfolio of strategic accounts with revenue above USD 7million p.a. Achievements:
Successfully recovered outstanding customer payments exceeding ZAR 3M in 2017.
Contributed to revenue growth of over ZAR 300K per year through strategic account management.