Wells FargoHead of Digital Business Operations, Strategy, and Fintech Partnerships – CB & CIB
Jan. 2021 - Aug. 2023In this role, I led the digital strategy and fintech partnerships for Wells Fargo’s Commercial Bank and Corporate and Investment Bank, overseeing transformative initiatives across key financial segments, including middle-market, mid-corporates, and large corporates. My responsibilities spanned building digital assets, streamlining business processes, and enhancing client experience. • Strategic Digital Leadership: Spearheaded the vision, development, and execution of a cohesive digital strategy across CB and CIB, scaling Wells Fargo’s digital assets to drive growth in core segments and industries such as financial institutions, consumer retail, and technology. • Partnership Innovation: Established strategic fintech alliances, aligning cutting-edge technology solutions with client needs. This strategy empowered Wells Fargo to deliver industry-leading digital experiences that maximized engagement and long-term client value. • Operational Efficiency and Metrics: Developed frameworks to track digital strategy outcomes, align resources, and optimize implementation processes, resulting in measurable improvements in digital customer engagement and overall organizational alignment.