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Work Background
Kyndryl IndiaProject Management Lead
Aug. 2022 - Mar. 2025Bengaluru, Karnataka, IndiaDesigned and implemented disaster recovery strategies for 15+ mission-critical applications, achieving 99.9% system uptime
Spearheaded automation projects using Ansible, reducing RTO by 30% and enhancing availability during critical recoveries.
Organized and executed Annual DR tests for 20+ businesses, ensuring compliance with RTO/RPO benchmarks and regulatory standards.
Integrated Azure ASR and AWS DRS for seamless disaster recovery, reducing testing errors by 15% across multi-cloud environments.
Conducted risk assessments identifying potential vulnerabilities, implementing preventive measures that reduced downtime risks by 25%.
Streamlined DR testing workflows using Ansible scripts, reducing testing time by 20% and operational costs by 20% annually.
Conducted monthly DR workshops for cross-functional teams, improving incident response times by 15%.
Authored and updated 20+ DR procedures and SOPs, improving adherence to ISO 22301 standards across global teams
Rainforest QAFreelance QA Tester
Jan. 2017 - Aug. 2022India
Amicis TechnologySenior Executive
Jun. 2015 - Mar. 2019CoimbatoreCoordinated efforts of team members engaged in solution development to hurdles delivery.
Oversaw development and implementation of improvements of Logistic Software Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes. Responsible for all database management; EDP department does networking planning.
Installs new system and also upgrades the old systems, when required
Responsible for the approval for new systems and new server
Facilitates co-ordination between all departments
Responsible for rate procurement with the suppliers of IT materials and. implementation of new projects
Maintains daily backup management of the data and is also responsible for restoring the data for user whenever required
Responsible for managing all server data like new reports creation and other timely reports
Responsible for the repair and re installation the old systems
Trains users about new systems
Closely collaborated with project members to identify and quickly address problems.
Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
Detailed improvements to restoration plans by creating detailed budgets, schedules and costing estimates for clients. Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Developed long-term business strategy by using customer feedback to identify necessary process improvements.
Took active role in company growth by consistently providing quality customer service to promote growth and retention.
Reduced corporate expenses by driving cost-effective vendor and supplier purchases.
Target Logistics India Pvt LtdElectronic Data Processing Manager
Mar. 2014 - Jun. 2015Tiruppur Area, IndiaCoordinated efforts of team members engaged in solution development to hurdles delivery.
Oversaw development and implementation of improvements of Logistic Software Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes. Responsible for all database management; EDP department does networking planning.
Installs new system and also upgrades the old systems, when required
Responsible for the approval for new systems and new server
Facilitates co-ordination between all departments
Responsible for rate procurement with the suppliers of IT materials and. implementation of new projects
Maintains daily backup management of the data and is also responsible for restoring the data for user whenever required
Responsible for managing all server data like new reports creation and other timely reports Responsible for the repair and re installation the old systems
Trains users about new systems
Sarva Servicescape Pvt LtdCustomer Service Agent
Aug. 2013 - Jan. 2014New Delhi Area, India
TÜV SÜDData Entry Operator
Mar. 2012 - Aug. 2013Gurgaon, IndiaCompleted data entry tasks with accuracy and efficiency.
Scanned documents and saved in database to keep records of essential organizational information.
Produced, distributed and tracked more than 100 monthly invoices for inspection business.
Handled in-bound calls pertaining to reconciliation of delinquent accounts.
Performed targeted collections on past due accounts aged over 90 days.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Kept vendor files accurate and up-to-date to expedite payment processing.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
360 Degress TechnologyProject Executive
May. 2008 - Oct. 2011New Delhi Area, IndiaCollaborated with upper management to assess business needs and develop road maps.
Produced research study schedules and consulted with industry experts and generated project analysis reports.
Built impact relationships with clients and suppliers.
Assessed staff performance to identify and improve success.
Facilitated communication between departments and project stakeholders.
Created strategic plans to turn leadership mandates into actionable project plans.
Evaluated project performance and made proactive adjustments to maintain quality and schedule.
Determined appropriate financial expenditures and implemented budgets.
Performed regular job site observations to provide direction for all general contractor personnel.
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