Montana State University-BozemanOffice Manager/Manager of Operations
Jun. 2004 - Oct. 2019Bozeman, Montana, United StatesOversaw all major components of the office including managing revenue, budget, financial analysis, marketing plans, payroll, inventory management, sales, client accounts and client retention, tax prep, bookkeeping, etc. Managed office & operational staff, recruiting, interviewing, hiring, training, coaching, and evaluating employee performance in order to give necessary feedback, professional development opportunities, and vision casting. Set the standard for quality communication and professionalism when resolving issues with vendors, customers, and employees, training staff to utilize strong mediation, conflict resolution, and problem-solving techniques. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.