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Work Background
Western CPEDirector of Learning and Compliance
Oct. 2019United States, BozemanRecognized for written and verbal communication acumen when interacting with leadership, providing updates, clearly communicating any issues or support needs, and informing on development of process improvement plans. Performed targeted research and data analysis to maintain updated knowledge of federal and state regulations and worked with department leadership to ensure teams were in compliance at all times. Proved instrumental in the business’s compliance efforts by conducting internal audits, developing reports, identifying areas for improvement, and training teams on regulatory compliance, policies, and procedures.
Montana State University-BozemanOffice Manager/Manager of Operations
Jun. 2004 - Oct. 2019Bozeman, Montana, United StatesOversaw all major components of the office including managing revenue, budget, financial analysis, marketing plans, payroll, inventory management, sales, client accounts and client retention, tax prep, bookkeeping, etc. Managed office & operational staff, recruiting, interviewing, hiring, training, coaching, and evaluating employee performance in order to give necessary feedback, professional development opportunities, and vision casting. Set the standard for quality communication and professionalism when resolving issues with vendors, customers, and employees, training staff to utilize strong mediation, conflict resolution, and problem-solving techniques. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
DoubleTree by HiltonFront Desk Representative
Jan. 2004 - Jun. 2004Missoula, Montana, United StatesActed as a champion of guests by providing quality service when greeting and assisting guests, addressing concerns and resolving complaints, and exceeding satisfaction metrics. Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business. Used consultive techniques to thoroughly understand customer needs in order to provide specific solutions and make strategic referrals for the appropriate products as necessary.
Dillard's Inc.Sales Representative
Sep. 2002 - May. 2003Greenwood Village, Colorado, United StatesPerformed an array of administrative duties vital to the business, including conducting inventory management, performing weekly inventory counts, assisting with merchandising, and handling order supply requests. Worked closely with department managers to fine-tune operations, establish sales goals, manage budgets, devise sales strategies, and consistently maximize sales and profits while increasing base of repeat customers. Aided in the management of merchandise selection, product displays, inventory management, and pricing; working strategically with the team to find new and innovative merchandising techniques to maximize sales.
Montana State University-BozemanProduction Manager
Aug. 1999 - Aug. 2002Bozeman, Montana, United StatesOversaw daily operations, ensured that targeted goals were being met, provided strategic leadership and direction, drove business development, developed quality solutions for issues, and provided team support. Closely directed personnel management, interviewing, hiring, training, coaching, evaluating employee performance, and providing feedback to cultivate a high performing team and healthy work culture. Performed targeted research to identify gaps in controls and operational discrepancies, providing recommendations to leadership on process improvement initiatives and actionable solutions.
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