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United States
Work Background
ARTE MUSEUM DUBAIOperations Supervisor client Services
Apr. 2023 - May. 2024Dubai, United Arab Emirates● Drove an increase in operational efficiency by managing financial records, invoices, and budget tracking during the pre-opening phase, resulting in streamlined processes and reduced errors.
● Boosted visitor satisfaction scores by 15% through timely response to inquiries, seamless event coordination, and effective ticketing process management.
● Developed a comprehensive staffing plan, reducing overtime costs by 10% and improving team productivity through efficient scheduling and shift management.
● Led the team in executing pre-opening tasks, ensuring smooth operations and clear communication, which resulted in a successful launch attended by over 2,000 visitors in the first week.
● Coordinated with marketing and event teams to enhance customer engagement strategies, resulting in an increase in customer retention.
● Improved team collaboration by implementing regular training sessions, fostering a culture of continuous improvement and excellence in customer service.
Infinity des LumièresCustomer Service Manager
May. 2020 - May. 2023Dubai, Dubai, United Arab Emirates● Increased revenue by implementing advanced financial management software, optimizing budget tracking, and ensuring accurate financial operations.
● Oversaw administrative functions, including documentation and office organization, which led to an improvement in workflow efficiency.
● Trained and mentored 20+ team members on the Viva ticketing system, resulting in a 40% increase in ticket sales and improved inventory management.
● Led the front-of-house team to create a welcoming and efficient environment, enhancing customer experience and achieving a 4.8/5 satisfaction rating.
● Provided administrative support, including scheduling shifts and coordinating ticketing information, to assist management in strategic decision-making.
● Implemented new customer service protocols, reducing customer complaints and increasing positive feedback.
Emaar Hospitality GroupGuest Service Team Lead Dubai Ice Link
May. 2018 - May. 2020Dubai, United Arab Emirates● Resolved 95% of customer inquiries and issues on the first contact, enhancing customer satisfaction and loyalty.
● Executed cashier duties with precision, processing an average of 200+ transactions daily and maintaining compliance with financial protocols.
● Compiled detailed end-of-day reports, contributing to a reduction in discrepancies and aiding in service quality assessments.
● Addressed and resolved guest concerns promptly, fostering positive relationships and increasing repeat visits.
● Trained new team members in customer service best practices, resulting in improvement in team performance.
● Implemented new service procedures, streamlining operations and reducing wait times by 10%.
● Facilitated team meetings to brainstorm solutions and strategies, enhancing overall team collaboration and productivity.
Picsolve International LtdRetail Associate
Jan. 2015 - Apr. 2018United Arab Emirates● Conducted regular audits and reviews of financial records, ensuring 100% accuracy and transparency, and contributing to reduction in operational costs.
● Supervised store appearance and collaborated with teammates on product arrangement, enhancing visual appeal and increasing sales.
● Managed VIP guest interactions, exceeding expectations and leading to increased high-value client retention.
● Coordinated daily operations and events, ensuring seamless visitor experiences and improving customer satisfaction ratings.
● Trained team members on sales techniques and customer service standards, resulting in improved performance and sales growth.
● Developed promotional strategies in collaboration with the marketing team, leading to a 20% increase in customer engagement.
● Utilized excellent organizational skills to efficiently coordinate events and manage daily operations, ensuring a seamless visitor experience.
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