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Work Background
Hire With NearCustomer Service Representative
Oct. 2025Remote
Achieve Test PrepInside Sales & Client Relations Representative | Achieve Test Prep
Sep. 2024 - Sep. 2025JamaicaGenerated and qualified leads via outbound campaigns and CRM-driven outreach. Provided team support on communication scripts and customer objection handling. Maintained performance dashboards and tracked lead conversion KPIs. Collaborated with the QA team to refine call handling standards and data integrity.
AtPointCall Center Supervisor | At Point – Storage Box Division
Apr. 2022 - Aug. 2023JamaicaLed a remote team of 6+ agents handling outbound support and appointment calls. Monitored performance metrics and conducted QA audits to maintain service excellence. Held daily huddles and 1:1 coaching sessions to boost morale and productivity. Oversaw CRM data accuracy and campaign tracking using Five9 and RingCentral. Ensured compliance with client SLAs and managed escalation protocols effectively.
Coastal Capital ConnectionsChat Support Specialist | Coastal Capital Connections
Jan. 2021 - Mar. 2022JamaicaManaged high-volume chat support and client inquiries with professionalism. Performed case tracking and escalation management using Zendesk. Collaborated with supervisors to identify workflow bottlenecks and improve ticket routing
Facial Mania Med SpaClient Support & Appointment Coordinator | Facial Mania Med Spa
Jun. 2020 - Jun. 2021RemoteScheduled and confirmed client appointments, improving show rates by 95%. Provided real-time support and conflict resolution for client inquiries. Maintained CRM records and supported the operations manager in reporting.
OptimumCustomer Account Support | Optimum
Jan. 2019 - Jan. 2020RemoteDelivered Tier 1 billing and technical assistance via calls and chat. Guided customers through troubleshooting and subscription adjustments. Documented interactions accurately within CRM systems while meeting KPIs
AvantCredit Card Billing Agent | Avant
Jan. 2018 - Jan. 2019remoteHandled sensitive billing and account inquiries with confidentiality. Supported clients through debt reconciliation and payment arrangement processes. Maintained compliance and contributed to improved retention rates
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