Alexi Martin is a top-performing Customer Service Representative who has maintained a 98% customer satisfaction rating over three consecutive years while handling an average of 80+ inquiries per day. She led a cross-functional initiative to redesign the support knowledge base, reducing average resolution time by 35% and boosting first-contact resolution by 22%. Alexi was twice recognized as “Customer Champion of the Year” for turning high-risk escalations into long-term client relationships, including retaining a key account worth $1.2M in annual revenue. She also designed and delivered a training program for new hires that cut onboarding time in half and improved quality audit scores across the team by 18%.More...