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Work Background
TripadvisorFraud Prevention Analyst
Dec. 2020Oxford, England, United Kingdom• Responsible for transaction fraud investigation in the Viator Experiences and Vacation Rentals departments of the company using various risk assessment tools such as Accertify, Emailage, Ekata and Jumio.
• Very strong attention to detail required in order to analyze data and identify fraud trends.
• Running SQLs for deep-dive data analysis.
• Making independent business decisions in a real-time environment involving individual transactions of up to $30,000.
• Using my multilingual communication skills to conduct investigations over the phone and by email in Spanish, French and English.
• Making use of my team-building and teaching skills when training new staff on different aspects of the job.
• Creating process documents and training material.
TripadvisorCustomer Service Advisor (French)
Oct. 2018 - Dec. 2020Oxford, United Kingdom• Used my verbal and written multilingual communication skills to maintain a good relationship with customers and suppliers in French and English.
• Acted as point of contact between customers and tour operators and demonstrated diplomatic and negotiation skills to resolve issues arising between them.
• Reached and exceeded monthly B2C sales targets.
• Stayed calm under pressure when having to solve urgent issues over the phone and make effective decisions on the spot.
• Provided real-time technical B2B support to suppliers new to the Bokun platform.
Explore LearningTutor
Sep. 2018 - Oct. 2018Oxford, United Kingdom• Tutored children aged between 3 and 15 in English and Maths from pre-school up to GCSE level.
Self-EmployedFreelance Translator
Jul. 2018 - Oct. 2018• Completed a varied range of translations from English into French and from French into English in the domains of finance, technology, fashion, and commerce.
LecthotIntern
May. 2016 - Jul. 2016Paris, France• Wrote daily articles on literary themes and cultural events, published daily on the website.
• Read and assessed manuscripts and provided feedback to the authors.
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