I am a multilingual fraud prevention specialist fluent in English, French and Spanish with two degrees in Modern Languages from the University of Oxford, and have recently completed studies to obtain a French teaching certificate.
My work experience includes translation, teaching, customer service, market research and fraud prevention. I have been working at TripAdvisor for 7 years, the first 2 years as a customer service advisor, where I helped customers in French, Spanish and English, and thereafter have been working in fraud prevention, using my multilingual skills to complete investigations on the phone, as well as my analytical skills and attention to detail to verify data, detect trends and complete KYC and DSA verifications.
My communication skills have enabled me to deal with customers and partners facing difficult situations such as account hacks and other serious security issues.
I am a hardworking individual with great organisational skills that have enabled me to work on side projects while having a full time job. While working full time at TripAdvisor, I also did freelance translation, worked as a freelance market researcher for RBR Datos Insights, and completed a one year course to obtain a French teaching certificate. Other side projects include drama, with an upcoming performance at the Oxford Playhouse in July 2025.More...