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Work Background
PLDTQuality of Service Analyst
Mar. 2021 - May. 2024PhilippinesAnalyzes and tracks data to prepare forecasts and identify trends. Analyzes operational improvements against KPIs to measure progress. Collaborates cross-functionally with diverse teams in cleaning, assessing and interpreting data. Contributes to data capture, storage and forecast for analysis projects. Makes actionable recommendations after analyzing and interpreting data from different sources. Facilitates strategic decision-making by creating detailed reports across multiple data axis.
PLDTCustomer Experience and Service Delivery Associate
Jan. 2019 - Mar. 2021PhilippinesSolves customer problems and resolved conflicts to maintain high satisfaction and product loyalty. Identifies customer needs to deliver relevant product solutions and promotions meeting target budgets. Cultivates professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
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