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Work Background
SONIC Drive-InOffice Manager
Jun. 2022 - Mar. 2025Greater Chicago AreaSonic Corporation, founded as Sonic Drive-In and more commonly known as Sonic, or "The Drive-In," is an American drive-in fast food restaurant chain owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Lake Marine & RVBookkeeper
Jun. 2020 - Mar. 2022United States
Majic Plastics, Inc.Office Manager/Bookkeeper
Sep. 2019 - Jun. 2020St Charles, IL
Standard Industrial & Automotive EquipmentBookkeeper
Sep. 2018 - Jun. 2020Hanover Park, Illinois• Process and maintain account receivables and payables • Project lien waivers and billing
• Process weekly payroll, track employee’s time and assist in other HR tasks.
• Process sales orders and internal purchase orders.
• Process payment checks weekly and make collection calls on a timely basis.
Spa BleuBookkeeper
Mar. 2017 - Sep. 2017West Dundee, IL
Majic Plastics, Inc.Administrative Manager
Nov. 2011 - Aug. 2016St Charles, IL• Executed full lifecycle administrative tasks to support the expansion into warehouse/office space and 10 employees with 20% FY11 growth.
• Ensured supply met demand by managing inventory and ordering office supplies and equipment.
• Aided HR by facilitating workers’ compensation audit, medical and 401k programs.
• Managed 1 employee and trained staff member on best practices and protocol to ensure optimal productivity.
• Monitored billing, A/P, A/R, invoicing and shipments to ensure optimal client deliverables.
• Ensured client satisfaction ratings by timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
• Maintained vendor and client accounts and proactively identified and solved complex problems that impact operations management and the business direction.
• Prepared payroll to streamlined employee payments.
• Assisted leadership with quarterly and yearly end-form preparation.
• Researched and replied to government notices to minimize regulatory risks.
Tighe, Kress, & Orr, PCStaff Accountant
Mar. 2009 - Jan. 2010Elgin, IL• Mitigated financial discrepancies by accurately monitoring unemployment and workers’ compensation, payroll, A/P, A/R, billing, receipts, invoices, and expenses.
• Maintained the general ledger to support accounting leadership team.
• Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
• Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
• Interfaced with clients to resolve late payments, while monitoring budgets, and processing check requests and requisitions for all contracts.
• Identified critical processes and reports for corrective action.
• Supported long-term business-need strategies, generating customer-relations feedback for process improvements.
• Expanded customer base, troubleshooting issues and delivering effective customer service to generate client retention.
KSM ElectronicsOffice Manager/Inside Sales
Jun. 2005 - Jul. 2008Warrenville, IL• Implemented new processes to improve assembly purchase order verification and reduce quarterly RMA count from 5-8 to 1-2.
• Trained and managed 2 employees to ensure optimal performance.
• Achieved specific team goals, partnering with staff to share and implement best practices.
• Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential customer records and reports.
• Automated office operations, managing client correspondence, record tracking, and data communications. • Elevated productivity initiatives, managing executive calendars, including tracking itinerary, scheduling appointments, coordinating meetings, executing travel arrangements, and managing internal/external communications.
• Planned events to boost employee morale.
• Calculated sales commissions and priced quotes for production of electrical assembly equipment to support sales leadership and sales representatives.
• Entered data for customer sales orders, customer return authorizations, and sales and inventory purchasing.
• Drove customer feedback to deliver information to management for corrective action. • Executed on-time, under-budget project management on complex issues for senior leadership. • Enhanced customer satisfaction ratings, managing all client inquires and discrepancies through resolution.
• Automated document flow, accurately maintaining tracking and correspondence for agendas, itineraries, reports, and memos.
• Provided top process quality control, eliminating downtime to maximize revenue.
• Automated the contact management system to ensure 100% client organization.
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