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Work Background
emia.comHR Business Partner
Jan. 2024Bucharest, RomaniaI work closely with leadership to align people strategies with business goals. My focus is on optimizing talent management, fostering a positive workplace, and ensuring HR practices drive organizational success. By building strong relationships and a people-first approach, I help teams and individuals thrive. Contributions: - Overhauled the reporting processes to enhance efficiency, allowing for more effective use of data to drive strategic decisions and further actions.
- Pioneered the first in-house training sessions for managers, equipping them with the necessary skills and knowledge to lead their teams effectively and contribute to the
company's overall success.
- Designed and refined HR procedures to streamline operations, ensuring compliance with regulations and enhancing overall HR effectiveness.
- Skilled in stakeholder management and negotiation, facilitating leadership buy-in and support for organizational change.
Orange ServicesHR Business Partner
Apr. 2023 - Dec. 2023Bucharest, RomaniaDedicated to aligning HR strategies and practices with organizational business objectives, I serve as a strategic advisor to senior management, actively contributing to the achievement of business goals through impactful HR support and solutions. Contributions: - Offer professional HR expertise, advice, and support, coaching managers and employees on people and culture-related topics for designated functions/populations, collaborating closely with people experience experts.
- Foster a motivated and engaged workforce through collaboration with business leaders and cross-functional teams.
- Act as a liaison for managers, analyzing and enhancing HR processes in partnership with the HR team.
Deloitte DigitalHR Performance Senior Coordinator
Jan. 2022 - Apr. 2023Bucharest, RomaniaAccountable for the oversight of performance and the holistic experience of 600 employees within one of the world's largest corporations.
Contributions: - Spearheaded the restructuring of the performance process.
- Elevated overall communication by creating a secure environment for performance discussions with the leadership team.
- Formulated a Performance Improvement Plan aligned with both business requirements and Romanian legal standards.
- Conducted assessments, documenting the process according to business necessities.
- Collaborated with the legal department to establish a procedure for addressing Disciplinary Misconduct.
- Optimized the performance workflow for junior colleagues, from defining evaluation criteria to seamless implementation.
OPPOTraining&People Manager
Dec. 2019 - Jan. 2022Bucharest, Bucharest, RomaniaPeople Manager for 35 sales consultants and Country Training Manager and Project Manager for a top 4 global telecommunications company. Contributions as People Manager: - Orchestrated recruitment, development, and performance evaluations, including promotion reviews for the sales team.
- Established and executed a structured framework for recurring one-on-one meetings, feedback sessions, and regional conferences with all teams.
- Managed sales reporting for a team of 35 individuals, from new joiners to experienced sales consultants.
- Formulated and adjusted the sales strategy to align with company objectives.
- Pioneered the creation of sales reports and implemented retail procedures for transparent sales consultants' performance reviews. Contributions as Training Manager: - Developed and implemented the onboarding process for the field-force team.
- Set up and executed onboarding processes for the sales team.
- Established and implemented 360 feedback within the retail team.
- Created product training materials dedicated to sales consultants and conducted planning and implementation sessions for the company's business partners.
- Identified training needs and rapidly improved sales skills and product knowledge through on-the-job training using real-life situations. Contributions as Project Manager: - Designed and implemented a market penetration project, achieving excellence in addressing both business and people needs in the region.
- Led the strategy, vision, communication, planning, and implementation of various local projects for launching the company's products.
- Motivated Romanian teams' participation at the OPPO global event based on consultants' sales results.
eMAGSales Learning Consultant
Mar. 2017 - Nov. 2019Bucharest, RomaniaTrainer and learning consultant for the retail business unit, delivered more than 5000 hours of trainings and workshops for more than 600 unique participants. Contributions: - Planning and creating together with the training team the first online and offline Onboarding Process for new employees in eMAG history; - Creating and delivering together with the training team, the first internal training in eMAG on sales and communications, based on the job reality and needs of the staff; - Receiving 100% positive feedback for the first leadership project designed and implemented internally with the immediate applicability in business; - Successfully creating the training budget for Leadership Programs for Managers, Team Leaders and staff.
Vodafone Romania TechnologiesTechnical Trainer and Service Analyst
Mar. 2016 - Mar. 2017Bucharest, RomaniaUnderstanding and solving the main technical situation of Vodafone Spain employees based on the upstanding problem solving skills. Contributions: - Design the technical induction process for the new joiners in the Vodafone Spain team;
- Ensuring that the service level agreements are fulfilled by resolving incidents, service request and queries;
- Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution.
Self Trust AcademyEducational Key Account Manager
Jan. 2015 - Feb. 2016Bucharest, RomaniaContributions: - Planned and coordinated one of the biggest conferences in the corporate education area, learning and development and sales training with more than 800 participants; - Diversified portfolio from regular customers to corporate ones;
- Speaker for 140 participants for informal education through public speaking. - Training consultant for different multinational companies in finding the best and the most suitable training solutions
AdwisersB2C Sales Adviser
Feb. 2013 - Mar. 2015Bucharest, RomaniaTop 5 country performers in selling bank deposit with more than 40 new customers monthly. 80% of the portfolio based on recommendations.
Portfolio Management of 240 customers yearly on banking loans; (personal and mortgage loans)
Successfully provided end to end financial solutions from loans to real estate acquisition.
COSMOTE ROMANIAN MOBILE TELECOMMUNICATIONS SACustomer service and B2B Sales Representative
Jul. 2010 - Feb. 2013Bucharest, RomaniaMost significant over-the-phone sales average conversion: 80%of calls converted into sales Target achievements 100%;
Up sales in 80% of the cases.
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