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Work Background
NEW AGE Business Process and Data Analyst
Oct. 2023Lagos, Lagos State, Nigeria-Streamlined CRM workflows by leading the integration of Oracle NetSuite, resulting in enhanced collaboration and a 43% boost in customer satisfaction.
-Identified key data discrepancies through comprehensive audits, improving reporting accuracy to 100% and enabling better business decisions organization-wide.
-Trained cross-functional teams on NetSuite CRM usage, ensuring 90% smooth adoption and increasing tool utilization efficiency across multiple departments.
-Recommended strategic policy adjustments based on data insights, significantly improving operational alignment with customer needs and internal performance goals.
-Delivered behavioral analytics reports using descriptive tools, helping the business tailor its services to customer preferences and retain a larger customer base.
-Analyzed industry and geographic trends to guide leadership decisions, aligning business strategy with emerging opportunities and enhancing competitive positioning.
NEW AGEBusiness Process and Data Analyst
Oct. 2023Lagos, Lagos State, Nigeria-Streamlined CRM workflows by leading the integration of Oracle NetSuite, resulting in enhanced collaboration and a 43% boost in customer satisfaction. -Identified key data discrepancies through comprehensive audits, improving reporting accuracy to 100% and enabling better business decisions organization-wide. -Trained cross-functional teams on NetSuite CRM usage, ensuring 90% smooth adoption and increasing tool utilization efficiency across multiple departments. -Recommended strategic policy adjustments based on data insights, significantly improving operational alignment with customer needs and internal performance goals. -Delivered behavioral analytics reports using descriptive tools, helping the business tailor its services to customer preferences and retain a larger customer base. -Analyzed industry and geographic trends to guide leadership decisions, aligning business strategy with emerging opportunities and enhancing competitive positioning.
TechstartersafricaCyber Security Analyst
Jan. 2023 - Dec. 2023Lagos, Lagos State, Nigeria-Streamlined Microsoft Defender and Firewall configurations by analyzing threat logs, resulting in a 20% boost in system security and reduced vulnerability exposure.
-Applied Splunk and Sysmon for real-time threat detection and analysis, successfully preventing multiple potential breaches and improving incident response by 30%.
The One Spirit Company Limited.Business Analyst
Apr. 2022 - Sep. 2023Lagos, Lagos State, Nigeria-Conducted a full audit of legacy systems and implemented automation solutions, reducing manual processing errors by 30% and cutting turnaround time on key tasks.
-Used data analysis to streamline operational workflows, achieving a 15% cost reduction and improving cross-functional coordination on business-critical tasks.
-Built and visualized performance dashboards using Power BI to track KPIs, enabling department heads to increase decision-making speed.
-Analyzed customer journey data and aligned digital product features accordingly, resulting in an increase in product adoption within the first month of release.
-Extracted and interpreted financial trends across operational units, identifying revenue leakages and supporting initiatives that increased quarterly gross margin.
SMRIDU HOSPITALITY INDIA PRIVATE LIMITEDOperations Coordinator
Jul. 2021 - Mar. 2022Lagos, Lagos State, NigeriaI coordinated cross-departmental activities, managed operational records, and maintained a vendor list to streamline operations. I monitored performance indicators, recommended improvements, and contributed to achieving organizational goals through efficient data handling and analysis. Additionally, I researched operational issues and analyzed customer feedback to identify key areas for improvement.
SMRIDU HOSPITALITY INDIA PRIVATE LIMITEDBusiness Operations Assistant
Mar. 2019 - Mar. 2022Lagos, Lagos State, Nigeria-Analysed cross-functional operational data and resolved recurring delays, boosting project delivery efficiency by 27% through proactive stakeholder coordination and performance tracking.
-Evaluated internal processes using feedback and historical data, initiating improvements that enhanced service quality and increased customer satisfaction scores by 18%.
-Built centralized vendor database system, reducing procurement delays and enabling more agile vendor engagement across multiple departments.
-Designed KPI monitoring framework and provided regular performance insights to leadership, resulting in an increase in quarterly departmental output.
-Identified key bottlenecks in administrative workflows through data mapping and process reviews, cutting documentation time and improving compliance accuracy.
Feon OyNew Business Developer
Jan. 2018 - Feb. 2019
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