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Work Background
Ott Change Consultancy, LLCPrincipal Consultant
Mar. 2025California, United StatesStrategic Change Management consulting, including:
Stakeholder Management
Change Impacts
Training
Communications
Knowledge Transfer
The Hackett Group Inc.Director, Transformation Group
Nov. 2023 - Mar. 2025Miami, Florida, United States
Sky River CasinoBartender
Oct. 2023Sacramento, CA
University of California, Los AngelesDirector, Change Management
Jan. 2023 - Nov. 2023Los Angeles Metropolitan AreaChange Lead for the Ascend 2.0 project
Santa Clara UniversityAdjunct Professor
Aug. 2022 - Jan. 2023Santa Clara County, California, United StatesFeedback:
- Daniel is an awesome teacher! He really cares about his students and he's very passionate about his teaching!
- Engaging class that was taught perfectly under Dan Ott. He cares about the content and students. He embodies the values of what SCU professors should. Awesome professor to come across at SCU, being how well he instructs and interacts with students.
- For this professor's first year he did an amazing job. Very passionate about the subject, forgiving and understanding toward students, and a great teacher.
-Fun course, not really what I signed up for, but understandable given the instructor wasn't given much time to prepare. He still did a great job by changing the direction of the class.
- Great course and great instructor, it was a class that I genuinely enjoyed taking and working through.
- I really liked professor Ott.
AccentureSr Manager
Apr. 2021 - Jan. 2023San Francisco Bay Area
CognizantChange Management / Project Lead, Assistant Director
Jan. 2018 - Apr. 2021San Francisco Bay Area• Led the Change team for a Managed Services transition to Cognizant. Handled Persona Mapping, Change Impacts, Comms and Training around a Microsoft platform shift, replacing disparate systems for 1800 employees in national roles.
• Oversee all training and communications for 11 projects for major BPaaS client; act in "obstacle removal" capacity for teams to ensure success; this included executive level client discussion, administrative and logistical support & strategic guidance.
• Developed & stood up a virtual global training environment in the face of the COVID crisis. Existing platform for 3500+ CSR's was in-person training. Moved all to a virtual training existence, with content development, Train the Trainer and all aspects of End User training made virtual in less than 30 days.
• Supervise OCM activities for 5 projects, covering Business Process, Stakeholder Analysis, Business Readiness, Comms, Training, Phase gates and Hyper Care; prepare a portal transition document
• Streamline L&D system allowed CSR's to access data in a single instance, rather than requiring them to toggle between systems to answer client questions; data cleanup reduced number of returned items, lowering the financial liabilities of government sanctions.
• Modify legacy Approval process to utilize the new software, where new system streamlined the business processes to remove bottlenecks and utilize the software, resulting in more time for CSR's to do value-added work.
• Spearhead development of Global OCM Playbook and coordinate the build of a playbook for all Cognizant Players globally and managing global touch points.
• Develop change mgmt strategy for technical roll-out of Pega, Business Process Management software, across 3 BU’s, and insight of project risks.
• Manage ONA Partnership vendor selection by interviewing three ONA-specific software firms,
• Direct OCM project strategy for business process optimization & design strategies to mitigate the unique challenges of each client.
DAO ConsultingPrincipal, Strategic Transformation & Facilitation
Jan. 2016 - Dec. 2018San Francisco Bay Area• Conducted executive interviews and led workshops for capturing intimate End User interactions and Developed Personas to highlight the workforce needs; defined a leading-edge solution based on Microsoft platform for optimal user experiences across the globe.
• Helped map and define a global staffing program for a contingency-based consulting firm; streamlined the staffing process, accelerating the sourcing to delivery of human capital; reduced the number of documents requiring touches, and reduced speed to close staffing requests; ultimately, freed up functionality to allow associates more value-added time for activities
• Built comprehensive communications plan that incorporated social media, standard communications; trained a national workforce on new sales procedures; delivered a fully operational system in 3 months. User adoption was at 95%.
• Performed HR strategy assessment, evaluating 4 vendors across HR Business Practices.; presented client with a comprehensive HR Strategy, and a dedicated HR / Fins package that would allow them to scale up across their international business.
• Created a unique distribution strategy designed to recoup $300M to $500M USD in market share; led a Design Thinking workshop for client on their pet food supply chain issues (primarily reflected in loss of market share).
PwCDigital Transformation & Business Development Lead
Jan. 2015 - Dec. 2016San Francisco Bay Area• Built sales pipeline of $44M+ and forged wide-ranging relationships across the Workday & PwC communities; worked with internal sales folks to manage their current book of business and try to introduce Workday in as a new HCM/Fins platform. • Worked with internal sales to manage their current book of business and try to introduce Workday in as a new HCM/Fins platform and collaborated with Workday Alliance and Acct execs to build a pipeline for growth; crafted messaging for mid-tier Insurance companies.
• Worked directly with PwC Sales to connect with Workday AE’s in support of sales support; supported development of Workday solutions around key industry initiative such as Banking Reporting, Insurance Analytics, Solution Fit Gap and Revenue Recognition.
CapgeminiChange Management / Project Lead
Jan. 2000 - Dec. 2015San Francisco Bay Area• Responsible for global alliances for two net new Cloud Partners (Workday & Google) and a new Product offering for global Sales Force team; built Go-to-Market strategies for each alliance; designed, ran and followed up at global conferences.
• Trained 1000+ new hires and instituted a new OCM methodology for North American Practice; created and managed yearly budgets; designed solutions for unique software offerings; established and managed Master Alliance Agreements in seven countries.
• Led OCM teams on multiple full cycle systems implementation projects, built training strategies, implemented said strategies and recorded benefits, designed comprehensive communication plans and executed against global stakeholder lists, designed a maturity model for a global REIT.
• Served clients across multiple industries and software platforms; managed teams from 2 to 10 people and developed trusted advisor roles with numerous clients; designed and led a course in Change Management Fundamentals, as well as Facilitations courses for 9 years and Global Consulting courses for 8 years.
• Led all pre-sales activities across North America and increased PSoft practice from $77M to over $440M in 5 years; managed the development and certification of 300+ consultants globally; built Go-to-Market strategy and created, executed, and followed up at global conferences for six consecutive years.
• Worked in multiple industries, including media and entertainment, life sciences, retail, and manufacturing such as Genentech, Amgen, Target, Universal Studios, Sony Pictures, Grupo Bimbo, Schreiber Foods, Prologis, eBay.
• Led strategic projects around HR Transformation consulting, as well as package-based implementations; directed Capgemini’s first Salesforce.com Work.com (SFDC) project.
• Created National OCM Capability and designed corporate OCM methodology and led multiple OCM courses; managed all aspects of OCM recruitment, hiring, training and project staffing.
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