TechBridge, IncServiceNow System Administrator
Apr. 2023 - Jul. 2023🔍 Participated in a 13-week ServiceNow technical training, specializing in ServiceNow Fundamentals and IT Service Management. Acquired a comprehensive understanding of ServiceNow's robust platform and its effective application in IT services management.
🖥️ Acquired expertise in ServiceNow core functionalities: incident management, problem management, change management, and service catalog management.
🖥️ Developed a custom application for hospitals, providing a centralized platform for automating the check-in process, appointment reminders, or follow-up activities, reducing administrative burden and improving overall efficiency.
🖥️ Designed and architected a transparent, unified, user-friendly portal that optimizes the hospital experience for patients and staff with customized pages, widgets, announcements, and notifications.