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Work Background
ChinguScrum Master
Mar. 2025๏ง Lead two cross-functional teams (UX/UI Frontend/Backend, and QA) remotely across multiple time zones, leveraging the Scrum framework to enhance collaboration and delivery
๏ง Coach and train teams on Agile and Scrum practices, accelerating adoption and improving cross-team efficiency
๏ง Proactively identify and remove impediments, enabling teams to maintain high productivity and consistently meet or exceed sprint goals
๏ง Facilitates all Scrum ceremonies (Sprint planning, daily scrum, Sprint review, Sprint retrospective)
ExterpriseServiceNow Solutions Consultant
Mar. 2024 - Dec. 2024ServiceNow Partner
Bilingual Solutions Consultant (French)
ServiceNow Portfolio Development GroupJunior Developer (Project)
Sep. 2023 - Mar. 2024RemoteVehicle Inventory | Request Management Application ๐ ๏ธ Developed and implemented a custom-scoped application for Vehicle Inventory | Request Management. Designed a user-friendly service portal that allows end users to request loaner vehicles via the Service Catalog, resulting in significant time savings.
โ๏ธ Automated manual processes by integrating UI Action buttons with JavaScript
โ๏ธ Streamlined data entry by configuring fields to auto-populate based on data selections, leveraging client scripts and script includes.
โ๏ธ Applied troubleshooting skills to identify and debug issues related to business rules, ensuring seamless functionality.
TechBridge, IncServiceNow System Administrator
Apr. 2023 - Jul. 2023๐ Participated in a 13-week ServiceNow technical training, specializing in ServiceNow Fundamentals and IT Service Management. Acquired a comprehensive understanding of ServiceNow's robust platform and its effective application in IT services management.
๐ฅ๏ธ Acquired expertise in ServiceNow core functionalities: incident management, problem management, change management, and service catalog management.
๐ฅ๏ธ Developed a custom application for hospitals, providing a centralized platform for automating the check-in process, appointment reminders, or follow-up activities, reducing administrative burden and improving overall efficiency.
๐ฅ๏ธ Designed and architected a transparent, unified, user-friendly portal that optimizes the hospital experience for patients and staff with customized pages, widgets, announcements, and notifications.
Early Learning Coalition of Palm Beach County, Inc.Family Engagement
May. 2021 - Mar. 2023๐Managed event schedule coordination, organizing parent community meetings, and initiating monthly workshops to foster community engagement.
๐ Participated in Palm Beach County community outreach, establishing connections and building relationships within the local community.
๐ Created and presented engaging social media content on various platforms, moderating discussions to enhance online community interaction.
๐ Implemented effective family engagement strategies to support statewide enrollment initiatives, contributing to enrollment support efforts.
๐ Assisted with eligibility and enrollment processes, determining childcare eligibility based on guidelines, conducting client interviews, and completing necessary documentation.
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