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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥100%
Startup Founder
💸50%
Marketing
✨50%
Business Owner
Geos
🇦🇪25%
United Arab Emirates
Work Background
Raiffeisen Bank International AGRetail Transformation Manager
May. 2023Vienna, AustriaEnhancing growth 🌱 through strategic initiatives across RBI's retail group in 10 CEE markets: • Steering network banks in adopting group level lead management best practices via implementation of growth strategies and innovative technology infrastructure • Spearheading the establishment and improvement of cutting-edge lead management, ensuring efficient and streamlined processes for capturing and nurturing high-quality leads • Leveraging data analysis techniques to optimize lead generation strategies, resulting in enhanced sales journeys and increased conversion rates • Orchestrating end-to-end funnels, employing automation to seamlessly distribute personalized and engaging content across multiple platforms, maximizing reach and brand visibility • Conducting comprehensive analysis of funnel dropouts to pinpoint areas of improvement, enabling the identification and rectification of weaknesses to drive conversion uplift • Developing and implementing robust processes that facilitate seamless lead transfer to human channels (branches, call centers & remote advisors) ensuring smooth transition and maximizing opportunities for personalized interactions
OpjectiveFounder & Digital Marketing Consultant
Sep. 2020• Providing digital marketing and business development consultancy for SMBs within various industries such as construction, medical, law, real estate, auto, jewelry etc.
Dundee Carers CentreDigital Communications Officer
Oct. 2018 - Jun. 2019Dundee, Scotland, United KingdomIn this role, I have been instrumental in boosting online visibility and expanding social media followership by devising and executing highly impactful organic and paid digital marketing campaigns. Through my efforts, I have achieved the following: • Significantly increased the online presence and social media followership, driving brand recognition and engagement by employing innovative strategies that resonate with target audiences • Successfully managed and maintained multiple websites, including dundeecarerscentre.org.uk and carersofdundee.org, utilizing the WordPress CMS platform. By leveraging this technology, I have ensured seamless and effective digital communication of crucial information for carers, enhancing their overall experience and support • Manage and curated engaging content for various social media profiles via Hootsuite. This strategic approach has amplified our digital outreach efforts and facilitated meaningful connections with the target demographic • Demonstrated exceptional project management skills by overseeing a diverse range of internal projects, ensuring their successful execution within defined timelines and allocated resources • Collaborated with external vendors and partners to drive various local community projects, events, and activities. Through effective coordination and communication, I have fostered valuable relationships and maximized the impact of these initiatives
Moody Bible InstituteDigital Content Manager
May. 2015 - May. 2018Chicago, Illinois, United States• Managed digital content on all organization's websites (moody.edu, moodybible.org, moodypublishers.com, moodyradio.com, moodyconferences.com, todayintheword.org) via Optimizely (Episerver) CMS
• Worked on campaigns such as SHARE, Founder’s Week, Missions Week.
• Improved and ensured that all SEO standards are followed and applied
• Built web and landing pages for various fund raising and conferences campaigns
Moody Bible InstituteData Entry Specialist
Aug. 2014 - May. 2015Chicago, Illinois, United States• Managed the database of over one million alumni and donors via Oracle CRM
• Processed high volumes of electronic and cash gift donations, pledges and deposits
AppleAppleCare At-Home Advisor
May. 2013 - Aug. 2014Dublin, Ireland• Provided expert technical support and solutions to Apple users, addressing inquiries related to hardware, software, and services. • Developed and maintained a comprehensive understanding of Apple products and services to assist customers effectively. Stayed updated on the latest Apple products, features, and OS updates. • Documented all customer interactions and resolutions in Apple's CRM, ensuring a seamless customer experience and facilitating follow-ups when necessary. • Engaged customers through various channels including voice calls, chat, and email, ensuring all concerns were addressed promptly and effectively. • Worked closely with team members, supervisors, and subject matter experts to address complex technical issues and provide timely resolutions to customers. • Actively contributed feedback to Apple's product and service teams based on customer interactions, helping in product improvements and refining support processes. • Consistently met or exceeded KPIs, including customer satisfaction scores, resolution times, and case volume handling. • Maintained a distraction-free home office environment ensuring high-quality customer interactions and complied with Apple's privacy and security standards
Currys plcSales Advisor
Nov. 2011 - May. 2013Dublin, Ireland• Achieved highest sales targets consistently through upselling strategies
• Assisted with merchandising for effective promotion of services and products that captured customers' attention
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