AccentureProgram & Product Management Senior Analyst
Jun. 2018 - Oct. 2020Accenture is a leading global professional services company that helps businesses, governments, and other organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services. With approximately 799,000 employees serving clients in more than 120 countries, Accenture offers a range of services across strategy, consulting, digital, technology, and operations. Achievements & Responsibilities
- Enhanced survey effectiveness by customizing tools, resulting in improved data collection and stakeholder insights, by developing tailored surveys based on comprehensive business requirements.
- Improved user onboarding efficiency by designing and developing comprehensive training manuals, leading to a smoother integration of new users into systems and processes. Software QA: Project with State - Played a major role in executing end-to-end testing for adoption assistance eligibility.
- Trained a new member to a project after referring them to the project successfully.
- Assisted in writing test scripts and uploading them to JIRA. Project with a Utilities Company (Travel Included)
- Played a key role in a major implementation for a major utility company where the goal was to integrate Workforce Time & Attendance (payroll), Salesforce CRM for business users, and Maximo as an Asset Management Software. - Spearheaded the initiative to find discrepancies in a data topic using Excel pivot tables. Project with a Major Jewelry Retailer
- Played a major role in testing the user interface and functionality of the checkout process as well as delivery that was using Salesforce CRM.
-Tested utilizing Browserstack (Cross Browser Testing Tool) to ensure correct interface expectations in all formats.
- Executed User Interface and Functionality Testing in other world regions as well as North America, which included checkout, delivery address, and language translation validation.