Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Construction CertificationCustomer Service Advisor
Jun. 2023London, England, United Kingdom
Guarding UKCorporate Security Officer/Supervisor/Manager
Jun. 2022 - Jul. 2023Leverage strong professional skills and deliver optimal guarding and customer service to various clients and service users. Utilise initiatives/opportunities in a pro-active and effective mind-set. Oversee safe and smooth access to relevant venues in compliance with executed procedures and clients. Meet and communicate staff members, occupiers, visitors, and clients in a friendly manner, whilst issuing badges as needed in alignment with client needs/expectations. Supervise patrolling of client’s premises (interior/exterior) as directed by Assignment instructions.
• Ensured safety and protection of client’s property, staff members, and visitors by implementing all essential security protocols, whilst sustaining good order and public safety effectively.
• Performed all key opening/closing procedures of building, patrolling, access control, and reception duties.
• Managed any emerging issues or incidents through utilisation of strong problem-solving skills
SercoDeputy Site Manager
Feb. 2021 - May. 2022Slough, England, United KingdomUtilised robust management skills and managed all daily routine operations across whole testing site. Supervised and maintained daily smooth operations of mobile testing units and static walk-in sites. Up-held responsibility for Roster Management; overseeing data entry during operational hours for further processing. Utilised T&A platform, including Shopworks. Communicated and engaged with various staffing agencies for key operatives and security officers. Designed and delivered accident and incident reports on a regular basis. Closely monitored correspondence between virtual office and DHSC. Created accurate reports and delivered to site and regional managers in a timely fashion. Motivated and empowered all team members via positive feedback. Led and maintained clear communications with UK Health and Social Care. Ensured timely and uninterrupted delivery of comms from UKHSA.
• Developed positive communications with infrastructure suppliers, including Sunbelt, A1, Waterlogic, Shield and multiple cleaning companies such as Pristine, TradeTeam and SWS through utilisation of strong communication skills.
• Safeguarded safety and maintenance of important record in compliance with General Data Protection Regulations, whilst sustaining adherence to set-standards.
• Played an integral role in recruiting new staff member for positions by conducting detailed interviews.
• Drove major improvement in daily functions/operation for whole organisation.
SercoSupervisor
Oct. 2020 - Feb. 2021Slough, England, United KingdomWorked through agencies Location Secure and SSGC.
Supervised manual screening of customers unable to pass through metal detectors or who triggered alarms. Restricted entrance of anybody who appeared to be in process of violating license or causing injury to people. Entered all key aspects of incidents into appropriate logbook. Regulated security and protection of property from stealing and damage. Recorded daily activities and reported to senior staff members.
• Co-ordinated and communicated with various door supervisors across all area to ensure readiness for all potential issues by utilising radio as medium.
• Gained extensive knowledge and insights pertaining to latest regulations and news.
Hampton Inn by HiltonSenior Guest Services Manager
Jan. 2017London, United KingdomSpearheaded all key operations, including Roster Management and Payroll processing for all team members by using T&A platform ‘Fourth’. Led interviewing and on-boarding for departments including front office and F&B. Planned and conducted training sessions and strategies for all new team members. Arranged workload and allocated important tasks to suitable personnel. Supervised/analysed team members and individual performance. Assured and maintained accuracy of all administrative as well as financial records.
• Drove significant improvement in overall operational efficiency, whilst enhancing customer service levels.
• Headed end-to-end preparation of appropriate reports and documents for several regional managers.
• Researched and identified areas of improvements and implemented suitable corrective actions.
• Organised guest assistance files and SALT files with great accuracy and key attention to detail.
• Directed and streamlined all day-to-day operations and processes within organisation.
Edge CollegeProject Administrator
Sep. 2012 - Jan. 2017Lahore, Punjab, PakistanEnabled the design and delivery of Summer Programmes’ seasonal education in the city. Took a proactive approach to administering programme operations as well as business and executive support responsibilities. Managed and administered the services delivered by college partners for summer programmes, e.g.: room bookings, AV bookings, catering, accommodation bookings and management, special event management, enrolment and registration. As part of the work of the Student Experience Manager, helped them ensure the brilliant and seamless delivery of day-to-day student and programme operations and communications. As part of the work of the Academic Services team, set up and maintain virtual learning environment, coordinated course assessment processes. Received, investigated and resolved complaints and addressed service setbacks, exercised judgement and escalated to line manager where required. Took personal accountability for the data quality of student records, ensured where involved that records are accurately maintained in accordance with the agreed retention schedules. Monitored adherence to budgets and kept Executive Board appraised. Processed invoices, maintained financial records on department spending. Assisted in administration relating to HR and Payroll and the Head of Operations and Strategy with regards to all temporary, seasonal, and permanent staffing. • Designed smooth delivery of seasonal programmes/short courses.
• Headed end-to-end preparation of financial reports for directors and shareholders of the college.
• Set up Virtual Learning Environment for full-time and seasonal attending students.
• Organised smooth admission process for new students
Intch is a Professional Networking App for the Future of WorkSee more people like Syed Ali on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
565944 people
23
Office Manager/ Administrator @ Greene King
24
Business Coach & Writer/Broadcaster @ ASIS Business Coach
16
Global Customer Support Director
179804 people
15
Wellness and Health Specialist
16
Brand ambassador
16
AI Cheif officer * Data Analyst * AI engineer * Growth & Creativity strategist * writer @ SLP Cornerstone Ltd