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Work Background
WellMed Medical ManagementSenior Director, Provider Call Center
Oct. 2019San Antonio, Texas
EXP Realty San AntonioReal Estate Agent
Jan. 2019San Antonio, Texas AreaExcited to be a part of the eXp Realty family, even though I'm only part time. If you're looking for a home, or need to sell your home here in the greater San Antonio area, I'd love to be your Realtor!
WellMed Medical Management, Inc.Customer Service Operations
Nov. 2018San Antonio, Texas
PPT Solutions, LLCOperations Management Consultant
Aug. 2017 - Nov. 2018
Healthways, A Sharecare CompanyExecutive Director
Nov. 2010 - Nov. 2016Remote, serving Australia and BrazilAs of July 2015, working in the International division of Healthways as global operations support. Focus is on aligning best practices in operations, training and quality to US best practices, where applicable. Work with Global Ops to implement process improvements, increase operational efficiency, improve performance management.. Previously With Healthways:
I am thrilled to be the Executive Director for Healthways in San Antonio! I manage a primarily outbound center staffed with Registered Nurses and Health Coaches who telephonically coach members to improve their health and wellness. Job scope is similar to any call center director position - - oversee call center operations to include workforce management, coordinate client implementations with the account teams, work with HR on recriting and hiring strategies, develop and implement new strategies for performance improvement and recognition, oversee and manage budget for labor, facilities, and peripherals.
Prescription SolutionsCustomer Service Manager
Jan. 2005 - Nov. 2010
Walgreens Health InitiativesCustomer Service Manager and Prior AuthorizationsManager
Jan. 2002 - Jan. 2005Orlando, Florida Area
APAC Customer ServicesOperations Manager
Jan. 2002 - Jan. 2005Corpus Christi, Texas Area
StreamService Delivery Manager
Jan. 2002 - Jan. 2003
TeleSpectrum WorldwideSite Director
Jan. 1998 - Jan. 2002Greater San Diego Area
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