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Work Background
Nurocor, IncAssociate Director Solutions Consultant
Mar. 2023RemoteResponsible for project, program, and account management, as well as operational support of multiple software implementation projects with many of the top pharma and CRO companies. Driving change within the industry to a digital future world. ● Business development / Product demos / Team building / Relationships / Partnerships
● Implementation of the Nurocor Clinical Platform (NCP)
● CDISC Standards “Upversioning” execution
● Driving efficiencies with clear communication and collaboration across large teams in many organizations
● Contracting (SOW)
MalwarebytesSales Director (Retail)
Aug. 2021 - Aug. 2022Oversaw full ownership of building a successful and scalable retail channel to support the growth of the consumer business. Prioritized acquisition of new retail partners while optimizing existing relationships and building out new processes to allow this channel to run efficiently as we grew. ● Single-handedly owned the number for all sales in the retail channel.
● Working with both retail channel partners, distributors and directly with retailers in both U.S. and Canada.
● Served as acting leader of all things retail, including product launch and transition, marketing, operations, contracts, data analysis, and negotiation.
● Remained on track to grow the business 30% YOY in year one, with a plan to double business in year two. ● Delivered $1.5M of profit to consumer business last year.
● Successfully doubled the number of accounts reselling our software
LenovoConsumer Sales Business Manager, North America Category Team
Feb. 2018 - Aug. 2021Raleigh-Durham, North Carolina AreaDiligent and determined business professional that drives large-scale sales operations and planning with high efficiency. Provides guidance, direction, and coaching to the product development and operations teams to ensure product marketability and availability, in alignment with critical partner sales initiatives. Successfully crafted action plans and implemented production, productivity, quality, and customer service standards. • Made significant contribution for driving $400M+ of Lenovo PC products through retail partners including Microsoft, Costco, Amazon, Office Depot, sustaining sales quota above 115%
• Manages overall portfolio strategy and P&L management for many of Lenovo’s largest retail partner accounts
• Established and maintained business relationships with external business partners contributing to the company’s strategy, directives, and strategic plans
LenovoChannel Sales 4P Manager
Aug. 2015 - Feb. 2018Raleigh-Durham, North Carolina AreaMajor broad channel sales role focused on developing Lenovo’s North American partner base across global, enterprise, SMB, and broker channels. Implemented sales programs and incentives to support short and long-term sales goals. Facilitated and participated in account planning/forecasting sessions and hosted training sessions to increase knowledge, motivate, and inspire team to achieve results. • Designed and executed successful sales strategy, exceeding targets of $75M+ over three consecutive quarters
• Managed and supported the deployment of Customer Relationship Management (CRM) functionality
• Developed sales status reports and led business reviews
• Expanded analytical skills of computing systems and the ability to proficiently use the company’s ERP system (SAP)
LenovoChannel Sales Operations Manager
Mar. 2014 - Jul. 2015Morrisville, NCLed efforts in developing and executing channel sales strategy and implemented approaches to monitor the performance of channel partners. Contributed to sales planning accuracy utilizing Hyperion and Brio software, managing the overall performance of supply chain services including collaborative forecasting, customer demand fulfillment, and demand availability management. • Responsible for reporting the state of the business to support effective stakeholder decision-making
• Led a complete redesign of daily sales reporting dashboard for sales reps and executive leadership using Qlik
• Utilized continuous improvement methodologies and processes to improve reporting accuracy
LenovoConsumer Sales Operations Manager
Feb. 2013 - Feb. 2014Demonstrated exceptional dedication by working with the executive management in developing and maintaining sales reporting and analytics requests. Tracked sales and inventory across retail partner accounts, ensuring supply and timely order fulfillment. Created and documented customer service processes and procedures which enabled implementation of key metrics. • Productively analyzed account sales cycles and weekly run rates to support supply/demand planning decisions and effective inventory management
• Developed roadmaps, metrics, and measurements to track progress relative to operational efficiencies and sales productivity
• As an advisor and mentor, provided daily coaching to sales representatives and managers on operational issues management
LenovoInside Sales Representative
Oct. 2010 - Jan. 2013Worked in a team environment establishing strong customer relations with distributor sales, field sales, and manufacturing customers to identify and qualify sales opportunities. Showcased an outstanding product and software understanding of the multinational technology company. Maintained quality assurance and compliance measures set within the organization and clients. • Exceeded all quarterly sales quotas, achieving 170%, 126%, and 130% in final three quarters
• Successfully acquired new customers while growing business with existing accounts
• Increased profits by developing and negotiating strategic customer pricing programs
SunTrust BankFinancial Services Representative
May. 2010 - Oct. 2010Retail Banking. Ongoing sales of consumer banking products from checking accounts to home mortgages. Daily work included consultative client interaction and sales calls.
GNCGeneral Nutrition Center Retail Sales Representative
May. 2008 - Dec. 2009Commission based retail sales of nutritional supplements and vitamins
Tracked/organized sales numbers in order to reach goals
Continuous sales training and self education of the products
PharMericaOrder Fulfillment
Feb. 2007 - May. 2008- Prepared prescription drugs for delivery to hospitals
- Double-checking to see the correct drug is going to the correct patient at the correct hospital.
· Highest level of responsibility for being the last person to touch the drugs before shipment, including expensive prescription narcotics
· Required great concentration, attention to detail, and organization skills to ensure safety of patients
Lowes Home ImprovementCustomer Service
May. 2006 - Aug. 2006Worked closely with commercial sales team and construction contractors Planning efficient routes, communicating with customers, and providing safe delivery of appliances Using problem solving skills and logic to help customers overcome problems and complete there home projects
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