Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Digital Consultant
https://markhancockonline.com/Digital Consultant
Jan. 2022Providing guidance through the digital world. Social content, internet marketing, e-commerce, metaverse, newsletters, email marketing. Whatever keeps you awake at night, let us help you focus on solving that problem today
Operations Manager
ConcentrixOperations Manager
Jul. 2020 - Jan. 2021AustraliaLeading a diverse team of dedicated people delivering world class customer service in a technology-enabled global business services company specializing in customer engagement and improving business performance. Making each day count for everybody
Team Lead
ConcentrixTeam Lead
Apr. 2020 - May. 2020Brisbane, Queensland, AustraliaProvided leadership to 500 Work from Home Contact Centre Agents. Lead an on boarding program for staff who's careers were impacted by Covid 19 and were employed on a Max Term Contract working from home (Mostly for first time) and created systems and programs to meet clients needs. Delivered a daily focus program including coaching, mentoring and system training on a vital Contact Centre. • Lead a team of 30 Contact Centre Agents • Manage Track and approve'd attendance • On-boarding of 500 Agents. • Coaching and mentoring. • Upskilling of software programs. • Conduct one on one, team and group Virtual meetings. • Collaborating with Management team • Adapting to change and delivering of training • Engaging with Client to achieve outcomes • System Support for Agents and Management Teams • Facilitated training, Role play and development in virtual room meetings. • Developed and facilitated Focus sessions
Entrepreneur
Tour of SuccessEntrepreneur
Feb. 2016Australiahttps://tourofsuccess.com.au
National Operations Manager
Vita Group LimitedNational Operations Manager
Jul. 2010 - Jul. 2017Brisbane, AustraliaLead an operational team to deliver world class support across 40+ retail stores, call centres and B2B sales teams. Coached Independent Store Owners and Licensees to deliver a profit growth while delivering a high-level customer service and meeting compliance requirements.
Area Manager
Leading Edge GroupArea Manager
Oct. 2008 - Jun. 2010Adelaide, AustraliaLead a team of 30 people across 7 retail stores to ensure stores meet and exceed expectations of business development and efficiency. Accountable for the presentation and effectiveness of stores including product display, marketing, profit and regulatory compliance.

Requests

Touchpoint image
0
Personal Pitch
Free Customer Engagement Audit
Touchpoint image
0
Personal Pitch
Free Business Audit Offer
Touchpoint image
0
Personal Pitch
Boosting Customer Satisfaction
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Mark on Intch
Startup Founder
248622 people
16
Brand Director @ Elastic Brand Language and Design
20
Director
16
Education @ Shining Little Souls
Startup FounderProduct Consultant
54949 people
20
Director
0
Technical Officer @ NSW Health Pathology
17
Content review, editing, proofreading for media, businesses, influencers.