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Work Background
Versant PowerTechnical PM
Jan. 2024 - Jan. 2025United StatesIn my role as a Technical PM at Versant Power, I successfully managed 4 development projects concurrently, ensuring timely delivery and cost-effectiveness. I oversaw the enhancement of ITSM ServiceNow CMDB, Knowledge, and Catalog, as well as the migration of SharePoint to the cloud. Additionally, I defined the MVP for transitioning a secured webpage to the Cloud and led the upgrade of SCADA Utility Application, equipment, and software.
SaviLinx - Commonwealth of Massachusetts DFMLSenior Project Manager, Technical Lead
Jul. 2021 - May. 2024Maine, United StatesCRM Implementation
WEXManager, Incident and Release Management
Sep. 2019 - Jun. 2021Portland, Maine Area• Managed the Incident and Release Management teams with focus on increasing the technical operations through automation and/or process optimization.
• Delivered against Corporate Payments strategic goals and ensure KPIs are met annually.
• Defined and authored Incident Response Plan and Release Management process and roll-out to all Corporate Payment platforms.
• Integrated M&A (Noventis), WEX acquisition into the Incident and Release processes.
• Translated technical language into business terms and collaborated with Relationship and Account Managers to optimize their customer experiences with Incident and Release.
• Managed Corporate change calendar across all WEX Corporate Payments and Data Center deployments • Coached and mentored new technical professionals at all levels of the organization.
Baker Newman NoyesSenior Manager - RBA
Jan. 2018 - Dec. 2019Portland, Maine Area• Provided clients with professional services that included project management, all aspects of data management, governance, process redesign, system selection and implementation.
• Reviewed and defined the current state of data, flows and quality in order to establish a working baseline. • Selected systems for clients that drove requirements for making smart technology investments.
• Managed the solution integration and relationship between the client and vendor(s).
• Provided timely feedback and learning on project shortfalls, while identifying steps to reduce or eliminate future project risks.
Dimension DataEnterprise Principal Service Architect
Jan. 2015 - Dec. 2018London, England, United Kingdom• Represented service community in strategic account planning for key global clients. Led definition of scope of work, service costing models and analysis of RFP / RFIs for multi-tower $1-50M global pursuits.
• Analyzed and identified solution delivery risks, creating and executing mitigation strategies.
• Drove internal efficiencies by developing standard tools and processes for regional review and adoption.
• Presented detailed service solutions as Group Enterprise Service representative at client workshops.
• Standardized roadmaps, processes, and milestones for global client engagements, including transition and transformation planning, and providing global client with single-service experience worldwide.
BT Global ServicesHead, Delivery, Consumer Packaged Goods, Global Commerce and Global Pharmaceutical Sectors
Jan. 2010 - Dec. 2015United States• Designed service architecture to deliver system and tools for global complex multinational IT Network Service solutions.
• Assumed lead role for solution and service issues during customer contract negotiations; met client requirements by providing thought leadership and guidance to bid team members engaged in negotiations.
• Managed and synchronized in-life governance for change management, platform, and major program transformations, minimizing potential impact and service risk to customer.
• Built robust project management team of 15 employees and offshore contractors that scoped, planned, and managed high-volume and complex project work for $50M+ service contracts.
BTHead, Release Management
Jan. 2007 - Dec. 2010London, United Kingdom• Provided planning and transition leadership for new business and in-life contract delivery management. Managed complex, global strategic programs, including customer transformation, introduction of ITIL best practice into BT operations centers, service delivery automation, and product introduction.
• Established governance model for Global Customer Service Organization (GCSO) release management, reducing UAT and production release delays by 20%+.
• Led service components for largest technical migration in BT history, delivering for GCSO upgrade and data center relocations from U.S. to UK, which future-proofed BT’s incident / trouble ticketing and inventory systems.
• Delivered largest global multi-towered service with follow-the-sun model for “Walk-in-Take-Over” $500M+ contract in partnership with Hewlett Packard.
• Ensured systems and network features were delivered per contract and to commitment dates for large multinational accounts.
British TelecomHead of System Evolution, Advanced Engineering, BT Design
Jan. 2005 - Dec. 2007London, United KingdomProvided single-source accountability to Chief Technology Officer for Global Service and Network organizations (BT Group) and served as lead interface into Group CIO and IT program verticals.
• Accounted for definition and delivery of specific systems innovations for benefit of GS service portfolio, delivering whole life cycle technical solutions by focusing on strategic investment, governance, and risk mitigation in specific technology systems and / or networks.
• Delivered revenue or cost- reduction targets by analyzing feasibility and strategic fit of high-level projects aligned with target system architecture, including evolution plans, technical architecture, and new propositions for specific networks and technologies.
• Saved $16M in annual operating costs for $6M capital investment while enabling network convergence by authoring voice evolution strategy.
• Authored OSS Ethernet evolution strategy, facilitating network deployment and convergence of Ethernet capability RoW. • Defined global mediation requirements for optimizing system performance, ensuring data quality, monitoring system security, testing system integration, and developing user training. Prior position held:
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