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Work Background
Success in BlackAtlanta Chapter Co-Lead
Jan. 2025We elevate Black professionals in Customer Success by providing powerful resources to help them advance their careers.
SisenseStrategic Customer Success Manager
Apr. 2023
TwilioSenior Customer Success Manager
May. 2022 - Mar. 2023Atlanta Metropolitan Area
WorkdayCustomer Success Manager
Jan. 2022 - Apr. 2022Atlanta Metropolitan Area
DataminrCustomer Success Manager
Jan. 2021 - Jan. 2022
DataminrBlack@Dataminr Lead
Jan. 2019 - Dec. 2021Greater New York City AreaBlack@Dataminr is an employee resource group consisting of members and allies of the African diaspora. Our mission is to support and promote inclusion, equity and diversity at Dataminr and create a work environment where everyone can contribute, thrive, grow, and succeed.
Sistas In SalesMember
Nov. 2018
DataminrCustomer Success Associate
Nov. 2018 - Jan. 2021Greater New York City Area• Lead all client and prospect trainings with Fortune 500 brands to collect product feedback and maximize the value of the partnership
• Identify and provide product education and ongoing on-boarding needs for up to 300 users, through analysis of engagement metrics and drive best practice usage
• Pro-actively manage renewal and up-sell opportunities for our middle market clients
• Maintain and grow book of business of 2.3M in revenue for 70+ clients
• Partner closely with Customer and Product Marketing, Customer Engineering and other Business Operations Teams on campaign activations & optimizations
• Develop and execute on a strategic plan for the customer base and build reliable forecasts
• Facilitate cross functional alignment with product and marketing teams to position Dataminr as the market leader in the AI industry
• Work alongside Account Managers to foster new expansion opportunities within existing business
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Host international monthly webinars for customers to ensure they are provided with additional education to fully optimize usage of the Dataminr platform
• Document all client interactions through Gainsight and Salesforce
EvercoreClient Service Associate
Apr. 2016 - Oct. 2018Greater New York City AreaRun daily and monthly reports providing soft dollar trade execution information for Finance and GCM team
• Reconcile monthly soft dollar trade files with clients and aggregators using Excel (V-lookups and pivot tables), and trade da-ta in Cogent
• Onboard new soft dollar clients, manage contract agreements, and determine split rules working with the Middle Office
• Run commission reports for Institutional sales peoples to provide them with accurate revenue data
• Facilitated the transition to a new commission management platform (TARGET) that creates a more efficient view of com-mission splits, company coverage and ECM revenue • Onboard new research analysts and distribute daily relevant research to Evercore ISI’s client base, over 10,000, leveraging Oracle and Ipreo CRM platforms
• Ensure data integrity through timely update and management of client information and preferences
International Market RecruitersClient Service Associate
Aug. 2015 - Apr. 2016Greater New York City Area• Operate as relationship manager for hiring managers at financial institutions including hedge funds and other investment banks to gain access to new roles and build business for the firm
• Responsible for weekly production of metrics and reporting to track full life cycle recruitment process leveraging Microsoft Excel (tables, pivot charts, V-lookups). The CEO, MD and recruiters rely on the completeness and accuracy of the information in the reports to make strategic decisions regarding recruitment efforts • Serve as a central point of contact between the Sales Director and external Clients to ensure seamless distribution of all client deliverables and continued relationship management. This includes trouble shooting and managing urgent inquiries, attending client meetings and documenting future staffing needs. • Function as liaison between recruiters, sales team, external hiring managers and Human Resource Departments. This includes reviewing, formatting and database entry of candidate resumes; tracking and distribution of new job orders, managing the interview scheduling process, as well as submittal and completion of candidate compensation and offer documentation.
• Assist in ad-hoc projects including analysis, documentation, and post implementation training of a new process leveraging an in-house database to manage the full lifecycle recruitment process resulting in substantial cost savings for the firm
International Market RecruitersReceptionist/ Administrative Assistant
Mar. 2015 - Aug. 2015Greater New York City Area• Represented the face of IMR to the public, in the office and on the telephone. (Greeted visitors and callers, responded to inquiries and coordinated candidate interviews) • Managed and directed vendor activities and relationships (Telephone providers, IT company and supply companies).
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