Eric Beins - COO, Principal Consultant, JourneyTeam

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Work Background

JourneyTEAMChief Operating Officer

Jan. 2022Draper, Utah, United StatesResponsible for the successful delivery of customer experiences across all of our consulting services to help improve the lives of our clients.

JourneyTEAMPrincipal Consultant - CRM Process, Strategy & Design

Feb. 2016South Jordan, Utah

CRMUGChairman & Board Member

May. 2012UtahCoordinate, network with, and engage Microsoft Dynamics CRM users in the Utah area to broaden skills and leverage learnings across companies.

JourneyTEAM | Technology SolutionsSr. Director - Dynamics 365 CE Practice (CRM)

Aug. 2017 - Jan. 2022Greater Salt Lake City AreaResponsible for the vision, growth and execution of the D365 CRM organization within JourneyTEAM. Leading and driving the project delivery process and execution of projects for all of the platform's capabilities, including: Sales, Service, Marketing, Field Service, Project Service, Flow (Power Automate), Power Apps, and Insights "AI" (Customer Service, Sales, Customer).

Beins Consulting, LLCOwner

Sep. 2013 - Feb. 2016Riverton, UT• Consulted with several companies on CRM functions: Sales, Service, Marketing • Designed and implemented CRM systems to reduce manual overhead and perform campaign automation for customer segments • Contracted with local firm to help their pre-sales and design operations to win business and complete projects on time • Presenter and speaker at Microsoft Convergence and the CRMUG Summit conferences for contact center efficiencies and workflow optimization practices

LDS ChurchSolutions Manager

May. 2012 - Feb. 2016Riverton, UtahResponsible for the entire contact center infrastructure being employed by the LDS Church; telephony, case management, workforce management, reporting, and data integrations across all technologies.

LDS ChurchDesign Manager

Jan. 2010 - May. 2012Riverton, UtahResponsible for leading functional analysis of system design for multiple departments. Most predominately leading CRM based initiatives at the LDS Church to enhance and streamline processes.

eBaySr. Policy Manager, Seller Performance

Jul. 2008 - Apr. 2010Responsible for increasing Trust on the site by reducing bad buyer experiences through influential and effective policy. Shifting the approach towards sellers as one of economic incentive and motive where maximization of profit and buyer satisfaction are the key objectives for both eBay and the community members.

eBayManager - CS Infrastructure

Jan. 2002 - Jul. 2008Designed and drafted the requirements for in-house CS applications including: - Prioritization systems - Queuing/Workforce systems - Streamlined UI workflows - Reporting & DB structures - End to end system processes