Requests
0
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
JourneyTEAMChief Operating Officer
Jan. 2022Draper, Utah, United StatesResponsible for the successful delivery of customer experiences across all of our consulting services to help improve the lives of our clients.
JourneyTEAM | Technology SolutionsSr. Director - Dynamics 365 CE Practice (CRM)
Aug. 2017 - Jan. 2022Greater Salt Lake City AreaResponsible for the vision, growth and execution of the D365 CRM organization within JourneyTEAM. Leading and driving the project delivery process and execution of projects for all of the platform's capabilities, including: Sales, Service, Marketing, Field Service, Project Service, Flow (Power Automate), Power Apps, and Insights "AI" (Customer Service, Sales, Customer).
JourneyTEAMPrincipal Consultant - CRM Process, Strategy & Design
Feb. 2016South Jordan, Utah
Beins Consulting, LLCOwner
Sep. 2013 - Feb. 2016Riverton, UT• Consulted with several companies on CRM functions: Sales, Service, Marketing
• Designed and implemented CRM systems to reduce manual overhead and perform campaign automation for customer segments
• Contracted with local firm to help their pre-sales and design operations to win business and complete projects on time
• Presenter and speaker at Microsoft Convergence and the CRMUG Summit conferences for contact center efficiencies and workflow optimization practices
CRMUGChairman & Board Member
May. 2012UtahCoordinate, network with, and engage Microsoft Dynamics CRM users in the Utah area to broaden skills and leverage learnings across companies.
LDS ChurchSolutions Manager
May. 2012 - Feb. 2016Riverton, UtahResponsible for the entire contact center infrastructure being employed by the LDS Church; telephony, case management, workforce management, reporting, and data integrations across all technologies.
LDS ChurchDesign Manager
Jan. 2010 - May. 2012Riverton, UtahResponsible for leading functional analysis of system design for multiple departments. Most predominately leading CRM based initiatives at the LDS Church to enhance and streamline processes.
eBaySr. Policy Manager, Seller Performance
Jul. 2008 - Apr. 2010Responsible for increasing Trust on the site by reducing bad buyer experiences through influential and effective policy. Shifting the approach towards sellers as one of economic incentive and motive where maximization of profit and buyer satisfaction are the key objectives for both eBay and the community members.
eBayManager - CS Infrastructure
Jan. 2002 - Jul. 2008Designed and drafted the requirements for in-house CS applications including:
- Prioritization systems
- Queuing/Workforce systems
- Streamlined UI workflows
- Reporting & DB structures
- End to end system processes
Intch is a Professional Networking App for the Future of WorkSee more people like Eric on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
41415 people
16
Startup Product and Operations Strategist @ SmartLogic Strategy LLC
16
Independent Consultant @ N/A
15
Systems Engineer @ Capco Computing