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Work Background
LML Consulting, LtdPresident
Jan. 2020United StatesOVERVIEW:
Winston Churchill said the following: "To each, there comes in their lifetime a special moment when they are figuratively tapped on the shoulder and offered the chance to do a very special thing, unique to them and fitted to their talents. What a tragedy if that moment finds them unprepared or unqualified for that which could have been their finest hour." It’s a subtle warning to stay vigilant because those "finest hour" opportunities are few. I felt the timing was right to live my life without regrets and try something that took me out of my comfort zone. Over four years, I have continued offering project management consulting services in corp-to-corp or 1099 engagements. KEY ROLES:
• Program Manager
• Sr. IT Project Manager
• Sr. Scrum Master
• IT Delivery Lead KEY ACCOMPLISHMENTS:
• Managed project technical team in the Americas for a new ERP called IFS
• Managed schedule, deliverables, and communication for integrations and reporting workstream
• Led application migration workstream in a major data center consolidation program
• Developed and executed a plan to simplify the migration of over 550 enterprise applications to the target data center
• Led two development scrum teams who created and maintained web-based software applications for a major medical school in the US
• Managed an $8.3M IT Integration Program consisting of 15 distinct application and infrastructure projects
• Managed smaller projects such as Dell’s Commvault deployment, VxRail migrations, and PowerFlex expansions
American Medical ResponseContractor - Sr. IT Project Manager
May. 2019 - Feb. 2020Greenwood Village, COOVERVIEW:
This assignment was a reunion of sorts. The program manager who placed me on the Envision Site Migration team asked me to join him again to help manage or assist with a few major telecommunications and IT Integration projects. AMR needed to upgrade their Avaya core to CMr8. This project affected 100s of sites and thousands of users. Most sites were 24/7/365 Emergency Call Centers, creating a hyper-sensitivity to any outage. Minimizing service disruptions and managing expectations were paramount. In addition to the Avaya upgrade, AMR needed to upgrade their voice and radio NICE recording solution to the supported Engage platform. These projects required careful planning and coordination as they needed to go-live together. While these two projects took most of my time, I also managed a $2.5M radio program with projects focused on technology refresh activities. KEY ACCOMPLISHMENTS:
• Integrated vendor and internal PMO processes like reporting, communication, critical path management, risk management, and scope management
• Developed project charters, work breakdown structures (WBS), schedules, matrices, reports, and plans
• Identified work inefficiencies within the projects and developed better methods
• Redeveloped the cost model for the FY 2020-2021 IT Integration Program
• Managed a project with a budget of $1.2M to upgrade AMR's Avaya CM to r8.0.1
• Managed a project with a budget of $550K to upgrade AMR's NICE platform from NIM to Engage 6.1
• Managed a project with a budget of $425K to replace Oaisys Voice Recorders with Komutel • Managed a program with a budget of $2.5M and over a dozen projects to refresh radio technologies across the nation
• Created the initial work breakdown structure (WBS) for the IT Integration Program
• Refined and finalized the IT Integration Program costing model for 2020 budgeting and planning exercises
Catholic Health InitiativesContractor - Sr. Epic Infrastructure Project Manager
Dec. 2018 - May. 2019Centennial, COOVERVIEW:
Catholic Health Initiatives manages many healthcare providers across the US. One of their major initiatives was to expand their electronic medical record (EMR) solution called Epic Hyperspace to strategic markets that weren't using it. My role in those programs was to oversee the IT infrastructure components and help the other project managers create and manage a project plan to build, configure, integrate, and test all of the core IT infrastructure (network, storage, compute, and security) required in the Expansion. KEY ACCOMPLISHMENTS:
Epic is a massive application with over a hundred integrations to other applications and data. Past implementations had overlooked IT infrastructure complexities, resource constraints, or lead times, causing delays and customer dissatisfaction. I was able to help identify areas of improvement through better communication, forecasting, and reporting. I also helped establish a clearer escalation path for leaders or subject matter experts (SMEs), which solved issues faster and helped bring program visibility to important stakeholders. OTHER ACCOMPLISHMENTS:
* Managed infrastructure workstreams for CHI’s electronic medical record (EMR) solution * Organized national, regional, and local market teams to upgrade or expand its EMR presence
* Supplemented large PMO team as a contractor/consultant to build and manage WBS, Stakeholder Management Plans, Risk Management Plans, and project schedules.
PearsonContractor - Sr. IT Project Manager
Jul. 2018 - Dec. 2018Centennial, ColoradoOVERVIEW:
Pearson leverages Amazon Web Services (AWS) for a number of their products. In their early adoption of Cloud, Pearson built their own CI/CD (Continuous Integration/Continuous Delivery) Pipeline in a VPC (Virtual Private Cloud). To meet the company's current requirements and to utilize powerful CI/CD process features, the applications in the old VPC needed to move into a new VPC that leveraged native-AWS tools and upgraded compute and middleware platforms. I was part of the program team that helped monitor and control the process of moving those applications. KEY ACCOMPLISHMENTS:
Those who have worked with globally dispersed team members understand how challenging it can be to coordinate everyone's efforts and to stay connected. I helped bridge communication gaps and kept the teams focused on meaningful work by using Pearson's collaboration tools like HipChat and Jira in ways the program team wasn't fully utilized in other work streams. OTHER ACCOMPLISHMENTS:
* Successfully managed the migration of over 800 instances into the new CloudDeploy solution
* Produced tracking documents and registers for program management
* Provided guidance on risk management strategies and issue resolution
Envision HealthcareContractor - IT Project Manager
Dec. 2017 - Jul. 2018Greenwood Village, COOVERVIEW:
I was part of what Envision called the Merger Team. Envision started several initiatives to merge a number of acquired lines of businesses into a common IT infrastructure. These initiatives ranged from data center migrations, Microsoft Active Directory (AD) users and computers migrations, telephony consolidation, and Office 365 migrations. I was leading the project to migrate the computers of roughly 490 distinct locations into the newly built AD forest. KEY ACCOMPLISHMENTS:
One of the largest challenges of this particular project was the sheer number of locations and the uniqueness of each site. Each line of business had their own IT culture. I was able to bring these cultures together and work seamlessly to achieve success. I did this by combining fundamental project management tactics with more agile methodologies. For example, we'd create a structured work breakdown structure (WBS), and use Scrum-like techniques to build-out the lower level detail. OTHER ACCOMPLISHMENTS:
* Managed the workstation migration of five (5) lines of business consisting of close to 500 distinct locations across the nation
* Authored key project management deliverables such as a detailed schedule, risk management plan, communication plan, quality management plan, WBS & Dictionary, project charter, and the business requirements document.
* Initiated and negotiated statements of work (SOW) for third party vendors who would assist with the execution of the project
* Assessed risks and built appropriate avoidance, mitigation, transfer and acceptance plans to manage those risks.
* Developed a program-wide communication plan
Level 3 CommunicationsIT Project Manager
Jun. 2015 - Dec. 2017Broomfield, COOVERVIEW:
I was on the project team that supported the Global Technology Operations division. Our project portfolio was diverse in both scope and reach, meaning we'd support smaller projects such as software upgrades for a particular region, as well as globally impacting projects such as data center consolidations and enterprise tools implementations. KEY ACCOMPLISHMENT:
I was the sole project manager responsible for migrating the IT infrastructure out of a legacy data center. This particular facility was unique and had very complex network connectivity and reachability requirements that needed to remain intact at the target facility. In addition to those unique connections, there were a number of older applications that required creative migration solutions to move them into their new data center. One of those applications was the largest and most diversely used Oracle database in Level 3. Its migration had been attempted, I was told, no less than three times prior to my engagement, but only successfully migrated during my project. OTHER ACCOMPLISHMENTS:
* Managed storage migration projects using server remediation techniques such as Operating System (OS) upgrades, OS replatforming (Solaris-to-Linux), hardware refresh, virtualization (VMWare, Solaris zone stacking server) and array-based mechanisms.
* Successfully integrated project team members from diverse technical disciplines, business units, and geographic locations
* Developed virtual and physical migration strategies that included application-to-host maps, integration dependencies, and work-sequencing of data, host, and network tasks
* Created and championed innovative communication mechanisms with Microsoft SharePoint, team wiki pages, or web forums
* Mentored & trained team members in project management fundamentals from organizations like the US Government Accountability Office (GAO), the Project Management Institute (PMI), and Scrum Alliance
3t SystemsPrincipal Consultant & COO
Oct. 2014 - May. 2015Greenwood Village, COOVERVIEW:
Barely 10 months into my job at Oracle, I was given the opportunity to return to a company that I had worked for in the early 2000s (my tenure was cut short due to a reduction in force). There were two motivators for taking this role. First, I wanted to bring the knowledge and experience I had obtained back to the company and CEO I respected. Second, I was to fulfill a career objective and become an executive. I didn't feel an opportunity like this could be ignored, so I left my comfort zone and took a risk. Although the venture did not manifest into a career, I learned some valuable lessons about myself. KEY ACCOMPLISHMENT:
One of the company's initiatives was to implement agile project management throughout the organization. It's becoming more common to see this within software development, but not so common to see it applied to IT operations. I took the challenge to align the Operations team to Scrum by combining them with certain traditional project management practices. This hybrid approach helped with that transition. OTHER ACCOMPLISHMENTS:
* Managed a portfolio of 18 clients who generated close to $1.3M in annual revenue
* Consulted executive team on project and operational strategies and processes
* Led the Systems Engineering team
* Provided consultation to both sales and delivery teams for large data center migrations, cloud hosting, & hosted managed services
OracleSr. Principal Project Manager
Jan. 2014 - Oct. 2014Broomfield, COOVERVIEW:
After spending six years traveling 2-3 weeks out of the month, a role as an individual contributor with no travel expectations was a welcome change for me and my family. Oracle was a fantastic place, and while I was there, I helped manage their Infrastructure as a Service (IaaS) projects for some of their well-known products. I also managed a few of their smaller merger & acquisition projects. KEY ACCOMPLISHMENT:
I was chosen to be a part of a team that evaluated and deployed a multi-department project management tool. This team was the first to use the tool and was primarily responsible for providing feedback to enhance and customize the product's features. OTHER ACCOMPLISHMENTS:
* Managed infrastructure projects for Oracle’s cloud offerings (IaaS, PaaS, Public, & Government)
* Managed merger & acquisition projects to transition new companies into Oracle’s infrastructure
* Built custom wikis and reports
WiproTransition Program Manager
Aug. 2008 - Jan. 2014Broomfield, COOVERVIEW:
Wipro, already one of the largest IT outsourcers in the world, wanted to enhance their managed services offering by acquiring Infocrossing, a company that owned several purpose-built data centers and specialized in data center hosting. My role was to help the solution architects build data center migration solutions and then implement those solutions. This unique and demanding role not only developed my program and project management skills, but it exposed me to sales processes like Request for Proposals (RFPs), large sales presentations, and contract negotiations. This exposure was invaluable when it was time to deliver on the closed contracts. KEY ACCOMPLISHMENT:
One of my largest programs involved what the client called an "IT Transformation." This multi-year program required an enormous project plan and involved teams from all over the world. In the end, the project team upgraded the client's storage solution, successfully implemented and tested a site disaster and recovered within the recovery time objective (RTO) and recovery point objective (RPO), consolidated the client's data center footprint, and virtualized close to 80% of their servers. OTHER ACCOMPLISHMENTS:
* Managed globally diverse project teams who supported core accounts across the world
* Led project, architectural, and technical subject matter experts in complex global programs
* Developed dozens of project management templates and helped standardize implementations
* Managed an advanced storage upgrade project involving over a petabyte of data * Managed an enhanced disaster recovery project with new recovery point and recovery time objectives (RPO & RTO)
3t SystemsPrincipal Consultant
Jan. 2004 - Jan. 2008Greenwood Village, CO• Created and led the Operational Support division that provided scheduled IT managed services • Managed mid-size projects that deployed software and hosting solutions for mortgage clients
• Created statements of work, pricing matrices, proposals, and operational processes and procedures
3t SystemsSr. Systems Engineer
Jan. 2002 - Jan. 2004Greenwood Village, CO• MCSE®, CCNA®, Sniffer® Certified Professional • Provided on-site IT managed services for over 12 small businesses • Planned, deployed, and supported a variety of network, compute, and storage solutions
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