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Work Background
Zoom2uAccounts Specialist
Aug. 2017 - Jun. 2018NCR - National Capital Region, Philippines• Prepared and updated AR report daily to minimize AR outstanding.
• Assisted CFO with P&L analysis and reporting.
• Resolved payment disputes and collections efficiently.
• Verified and processed vendor invoices for payment accuracy.
Cooper's Plumbing & AirInternal Support Leader
Dec. 2016Bainbridge, GerorgiaIn my role as an Internal Support Leader at Cooper's Plumbing & Air, I was responsible for managing service tickets, warranty claims, and purchasing extended labor warranties. I ensured all tasks were completed accurately and in a timely manner to support the smooth operation of the company.
Crown Relocations SingaporeRegional Mobility Consultant
Nov. 2011 - Jul. 2017Singapore• Managed end to end expatriate relocation within Singapore and other regions in Asia, EMEA, and Africa.
• Coordinated logistics, immigration, vendor and expense management and housing arrangements for seamless transitions.
• Ensured compliance with local regulations and provided exceptional customer service throughout the process.
IBM PhilippinesInt'l Assignment Tax Practitioner
Oct. 2009 - Sep. 2011Manila, Philippines• Managed accurate reporting and reconciliation of expatriates' excess tax for various countries.
• Coordinated with external tax professionals to ensure compliance and minimize tax liabilities.
IBM PhilippinesCase Management Service Owner - US Comp & Ben, Data Management, Retirement
Dec. 2007 - Oct. 2009Manila, Philippines• Managed and resolved escalations related to data management, compensation, and 401K for IBM US.
• Coordinated with 3rd party vendor for stock-based compensation redemption/issues.
• Ensured smooth operations and compliance with company policies.
IBM PhilippinesContact Center Specialist
Oct. 2006 - Nov. 2007Manila, Philippines• Managed priority calls from upper management at IBM Philippines, ensuring timely and effective resolution.
• Acted as the first point of contact for general HR concerns, providing support and guidance to employees.
• Developed strong communication and problem-solving skills while handling diverse inquiries in a fast-paced environment.
AXA PhilippinesExecutive Secretary
Jan. 1996 - Jan. 1997Makati, National Capital Region, Philippines• Assisted the VP Comptroller and Finance Division at AXA Philippines in monitoring and checking documents and payment requests for accuracy.
• Ensured proper tracking of documents and checks, maintaining a high level of organization and efficiency.
• Performed administrative duties for the Finance Division, supporting the team in daily operations and tasks.
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