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Work Background
Dell TechnologiesSr. Advisor Program Management - IT
Dec. 2018Round Rock, Texas, United States⬧ Ensure compliance with PSE, SOX, PCI, reducing MAPs by 86% for improved accountability.
⬧ Achieved 100% compliance green status over seven years, enhancing security and reliability.
⬧ Spearhead compliance initiatives for PSE, SOX, and PCI, reducing Management Action Plans by 86%. Maintain green status in Compliance & Security for 7 consecutive years.
⬧ Prioritize ServiceNow tasks, analyze root causes, and report progress to senior leadership.
⬧ Coordinate cross-functional changes, sharing best practices to drive efficiency globally.
⬧ Orchestrated IT enhancements to boost project delivery and uptime. Administered ServiceNow tasks, prioritizing based on business urgency and incident frequency.
⬧ Contributed to global, cross-functional team focused on Compliance & Security improvements. Identified and implemented best practices across manufacturing facilities.
⬧ Coordinated cross-functional changes through thorough root cause analysis. Delivered weekly status reports on open issues and progress to senior leadership.
⬧ Led working sessions with SMEs and Cyber-security team, driving innovative solutions. Fostered a culture of continuous improvement in security protocols.
DellIT Project Manager Advisor
Feb. 2016 - Dec. 2018Round Rock, TX ⬧ Managed cross-functional teams to deliver complex IT initiatives on time and within budget. Drove continuous improvement, enhancing project success rates significantly.
⬧ Pioneered agile methodologies in project management, fostering adaptability and rapid response to changing business needs. Introduced cutting-edge tools for enhanced collaboration.
⬧ Facilitated seamless communication between technical teams and stakeholders. Built strong partnerships, ensuring alignment of IT projects with strategic business objectives.
Dell Inc.IT Project Management - SR. ANALYST
Aug. 2014 - Feb. 2016Round Rock, TX⬧ Fostered strong cross-functional partnerships, ensuring seamless project execution. Facilitated effective communication between IT and business units.
⬧ Meticulously managed IT project lifecycles, ensuring adherence to quality standards. Conducted thorough risk assessments, mitigating potential issues proactively.
⬧ Spearheaded IT solutions, revolutionizing project workflows. Implemented novel approaches, boosting team productivity and driving strategic decisions.
Dell, Inc.Admin Sr. Analyst
Jul. 2006 - Aug. 2014Round Rock, TX⬧ Managed complex schedules and travel arrangements for executives, ensuring flawless execution. Maintained meticulous records, enhancing data accuracy and accessibility.
⬧ Pioneered new administrative procedures, significantly improving workflow efficiency. Introduced cost-saving measures through creative resource allocation and vendor negotiations.
⬧ Optimized administrative workflows, leveraging digital solutions to slash paperwork. Conducted data trend analysis, enhancing operational efficiency and decision-making processes.
⬧ Managed complex schedules and travel arrangements, ensuring smooth operations. Implemented cost-saving measures, reducing office expenses.
⬧ Provided crucial administrative support to executive team. Organized successful company events, fostering positive work environment and team cohesion.
The Coca-Cola CompanyExecutive Assistant
Mar. 2004 - Jul. 2006Austin, Texas, United States⬧ Provided crucial administrative support to management, handling complex tasks. Coordinated organizational projects with internal and external stakeholders.
⬧ Managed financial reports, saving $30K annually, improved budget tracking.
⬧ Developed uniform ordering system, saving $45K in second year.
⬧ Coordinated events and projects, fostering team cohesion and morale.
⬧ Ensured accurate payroll and scheduling for exempt and non-exempt staff.
Dell Computer CorporationAdministrative Specialist
Jul. 1999 - Jan. 2004Round Rock, Texas, United States⬧ Developed policies and procedures for our Hearing-Impaired population and continued to verify the monthly charges with external vendor. Reduced monthly charges from $35K to $6K with implementation of standardized point of contact ⬧ Scheduled Career Fairs and second round interviews for the Dell Manufacturing (DAO) University Relations Program from pulling the resumes, resume review, planning and booking the schedules, making the interview packets for candidates and interviewers for the “Sell Dell” events ⬧ Coordinated University Relations Recruiting events, liaising with internal and external stakeholders to facilitate successful HR initiatives.
⬧ Managed resume reviews, interview scheduling, and packet preparation for recruitment events. Verified monthly charges with external vendors, ensuring financial accuracy.
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