RBC InsuranceClaims Analyst
Oct. 2017 - Jun. 2018Toronto, Ontario, CanadaAssessed disability claims and determine eligibility for benefits via telephone interview while
taking into consideration medical information and contractual provisions, as well as pursuing
additional information to make a sound decision;
• Conducted detailed telephone interviews to obtain the pertinent medical and non-medical
information which has not already been obtained;
• Developed and execute a case management plan;
• Assessed and identify the non-medical factors and the functional limitations which are likely
to influence the duration of disability and to facilitate the return to work in collaboration with a
rehabilitation team;
• Determined the gradual return to work plan in collaboration with the attending physician,
participant, and policyholder, as needed;
• Communicated with policy holders, participants, health professionals, other services providers as well as various level of government in writing, by email, telephone, and fax.