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Work Background
ClearcoverCustomer Advocate Level II
Jul. 2022United StatesProvided high-quality service and account assistance for one of the fastest-growing insurance companies.
Set the standard for exceptional customer service within the company.
Maintained an impressive 95-97% Customer Satisfaction Score.
Consistently ranked among the Top 2 - Top 3 in daily performance metrics.
Promoted to Mentor within six months due to outstanding performance and leadership.
Earned a promotion to Level 2 Representative for consistent excellence.
Selected for the Employee Council, contributing to initiatives that improved both employee and policyholder experiences.
Assisted in the development of the Non-Standard Auto Product, working on key improvements and providing feedback for the delivery of the product.
Citizens Property Insurance CorporationCustomer Care Specialist
Sep. 2021 - Jul. 2022Jacksonville, Florida, United StatesHandled inbound calls and assisted customers with policy-related inquiries, billing issues, and claims assistance.
Worked directly with agencies on underwriting decisions, ensuring smooth policy processing.
Maintained a professional and positive brand representation in all customer interactions.
Recognized for delivering exceptional customer service, consistently receiving praise for a soft, positive tone that enhanced client experiences.
State Farm ®Insurance Sales Representative
Aug. 2019 - Sep. 2021Jacksonville, Florida AreaPromoted and sold a range of insurance products, including auto, home, life, and health policies.
Conducted 60-90 outbound calls per day, engaging potential and existing clients.
Provided exceptional customer service, addressing inquiries, concerns, and policy needs.
Assisted customers with payments, claims, service changes, and product additions.
Selected for the Sales Representative Development Program, enhancing sales strategies and customer engagement skills.
Maintained an average of $23,000 in monthly sales, consistently meeting and exceeding targets.
Universal Orlando ResortFood Service Worker
Jun. 2017 - Aug. 2019Orlando, Florida AreaOperated in a high-pressure, fast-paced environment, ensuring seamless food running and restocking.
Maintained consistency in food quality and customer service while serving up to 8,000 guests daily.
Managed and replenished up to four carts across the park, ensuring guests had access to food, drinks, and essential products.
Certified trainer for both Food Runner and Stocker positions, mentoring new team members.
Selected for a leadership development program, recognizing strong performance and leadership potential.
The Walt Disney CompanyQuick Service Food and Beverage
Jan. 2016 - Dec. 2016Orlando, Florida AreaMaintain consistent quality for guests.
Representing Disney to the highest standard.
Making sure all of our supplies and food are up to date
Provided assistant to other cast members.
Handle money and keeping an accurate drawer
Eastern Illinois UniversityDesk Assistant
Aug. 2015 - Dec. 2015Stevenson HallCreating a welcoming environment for our residents and guests
Providing customer service to our residents Sorting our mail in our resident hall
Renting out equipment and games Representing our university brand Handle money and keeping an accurate drawer Aiding our Resident Assistants in events such as resident locked out
Bolingbrook Park DistrictAdmissions and Concessions
May. 2015 - Aug. 2015Bolingbrook IllinoisEnforced policies and regulations
Provided customer service Making and serving quality food to customers
Inspecting food quality and enforcing food safety Handle money whilst keeping an accurate drawer and making deposits
Hit-Mix 88.9 WEIUDJ
Jan. 2015 - Dec. 2015Eastern Illinois UniversityOperating Radio board Taking music requests
Voiceovers
Broadcasting weather updates
Eastern Illinois UniversityProwl Leader
Aug. 2014 - Aug. 2015Created a welcoming atmosphere for new students and family
Assisted moving students into resident halls
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