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Work Background
Mash Technology GroupSenior Business Analyst/Consultant
Nov. 2024Austin, Texas Metropolitan Area
Dell TechnologiesOEM Project Manager
Jan. 2021 - Dec. 2024United StatesAs OEM Project Manager, I delivered customized Dell products by coordinating multiple teams and projects simultaneously, meeting unique OEM customer requirements. I am entrusted with producing accurate estimates and proposals for customization of Dell's Client products and ensuring smooth project execution and timely delivery.
Among my notable accomplishments, I:
• Improved processes and internal tool capabilities, scaling with growing offerings and managing global complexities effectively. Successfully launched Dell's OEM versions of several server models, including PowerEdge R7625 Server, PowerEdge R360 Server, PowerEdge R6515 Rack Server, PowerEdge R6625 Rack Server, and more.
• Delivered customized Dell products by coordinating multiple teams and projects simultaneously, meeting unique OEM customer requirements. Identified and delivered unbranded versions of Dell's OEM Server product lines by managing multiple complex projects.
• Successfully identified and delivered unbranded versions of Dell's OEM Server product lines by managing multiple complex projects.
• Enhanced customer engagement and requirements gathering by assisting SE/AE in sales calls, discussing the project management process, and understanding customer needs.
• Met unique customer needs efficiently by supporting customer intake requests for specialized solutions.
• Drove timely and cost-effective delivery through prototype logistics, budget, and schedule/communication management with global extended teams.
• Scaled offerings and managed global complexities by driving process improvements and enhancing internal tool capabilities.
• Achieved financial efficiency and accountability by managing the budget for the development of Dell's OEM Server product line.
Dell TechnologiesSoftware Senior Advisor
Jan. 2010 - Dec. 2020Round Rock, TXAs Software Senior Advisor, I ensured seamless use and functionality of Oracle Agile PLM by providing application support to Dell employees and suppliers.
Furthermore, I maintained system effectiveness, implemented software version upgrades to the most current version of Oracle Agile PLM, communicated system capabilities and enhancements, and delivered presentations to various organizations and Oracle Agile PLM customers.
Below listed are a few of my key achievements:
• Contributed to continuous improvement initiatives by participating in BPI projects as a Product Manager or Admin Developer.
• Automated global CM, NPI, and Procurement processes by gathering business requirements, creating Business Requirements Specifications (BRD), Software Requirements Specifications (SRS), Project Vision Documents (PVD), or User Stories, and facilitating user acceptance testing (UAT) with comprehensive test scripts.
• Defined and implemented enhancements in Oracle Agile PLM by collaborating globally with Configuration Management, NPI, Procurement, and Project Management process groups and partner organizations.
• Improved product functionality by successfully implementing the Agile Oracle PLM system, replacing the outdated previous PLM system.
Dell TechnologiesNotebook Development Project Manager
Jan. 2009 - Dec. 2010Austin, Texas, United StatesAs Notebook Development Project Manager, I ensured accurate tracking and management by overseeing System Deliverable Lists (SDL). A small section of my noteworthy accomplishments include:
• Directed thorough evaluations and project completions by managing BOM reviews, system teardowns, and SDL/R review meetings.
• Pioneered successful launches for Dell's E4200, E6510, E6410, E6410 ATG, and M4500 Mobile Precision and Latitude products.
• Boosted product quality and production efficiency by resolving BOM and factory issues using the Product Issues Report tool.
• Supported successful factory builds by processing engineering Change Orders to Implementation status.
• Enhanced customer experience/product usability by building system-level software resource media to ship to customers at product launch.
• Enabled legal shipping of laptop products into POR countries by securing all required regulatory certifications and approvals by interfacing with Dell's Regulatory team.
• Achieved comprehensive product information for global customers by creating system-level documentation and required language translations through interfacing with Dell's Information Development team.
• Orchestrated smooth handover and continuous support by driving all system-level post-launch activities until the product was officially transitioned to Dell's Sustaining Team.
• Enhanced customer satisfaction ratings by 25% within six months through the implementation of a new feedback system.
• Facilitated the active collection and analysis of client feedback, pinpointing improvement areas in service delivery and communication.
• Improved customer experiences and loyalty while enhancing the company's reputation for delivering personalized, tailored services.
• Created system-level documentation and required language translations by collaborating with Dell’s Information Development team.
Dell TechnologiesPeripheral Project Manager
Jan. 2006 - Dec. 2009Austin, Texas, United StatesDuring my tenure, I supported successful factory builds, managed Engineering Change Orders to Implementation status, delivered key peripheral samples on-time for system-level test builds, and ensured accurate tracking and management of system deliverable lists by interfacing with Dell's System Project Managers for peripheral products.
Following are some of my key accomplishments:
• Executed hardware changes required for Dell's Latitude and Optiplex product lines, ensuring seamless integration.
• Optimized product management aspects by creating Dell part numbers in Dell's PLM tool for peripheral products.
• Orchestrated timely updates and product launches by submitting all Engineering Change Orders for peripheral hardware changes.
• Implemented necessary changes by submitting Engineering Change Requests to Dell suppliers as required.
• Aligned peripheral schedules with Dell system launches by managing schedules for key Dell Peripheral products.
DellBusiness Analyst Advisor/Software Developer
Mar. 2001 - Aug. 2006Software Administrative support of Agile Software application such as user access, defining user privileges, and providing “Help-Desk” phone support to Dell employees using Agile (Including Dell's suppliers). Worked continuously with Configuration Mangement process groups and partner organizations globally to define Product Lifecycle Management (PLM) and implement enhancements within the Agile tool. Implemented Agile version upgrades to utilize most current version of Agile Software.
DellConfiguration Management Analyst/Senior Analyst (Team Lead)
Mar. 1999 - Mar. 2001• Facilitated improvement of team quality to ensure 90% accuracy rate for Engineering Change Orders through Change verification
• Establish Metric Package for management to identify trends within verification inaccuracies.
• Provided Configuration Management (CM) support for the Peripherals and Software and Desktop product lines. • Evaluated product changes to ensure consistency and quality. • Analyzed and translate Part Number/Part Number Change Requests and Engineering Change Order requirements to support worldwide and regional manufacturing facilities. • Performed Bill of Material audits for developing systems approaching release stage to fulfill Ready-to-Ship dates. • Initiated Configuration Management activities with the Development and Sustaining System Project Managers on establishing product schedules and priorities to ensure timely release for product launch. • Trained newly hired Configuration Analysts and Project Managers on Configuration Management practices (Engineering Change Order process and requirements, Part Number Request process and requirements, Part Number Change Request process and requirements, and engineering document submittal requirements).
DellConfiguration Management Specialist
Oct. 1997 - Mar. 1999• Responsible for all new Part Number and Engineering Change Order assignments
• Audited all Part Number Requests and Engineering Change Orders for completeness and technical accuracy.
• Trained new specialists and analysts
• Provided administrative guidance to Confirguration Analysts and other team members for FOXPRO Engineering Change Order Tracking and Maintenance.
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