AmazonAmazon Health
May. 2021 - Nov. 2023Houston, TX• Built a highly professional Enterprise Engineering team for overseeing all first-and-third party applications. Improved customer experience by developing team tenets and charters to define the team's objectives, resources, and constraints. Worked with senior leadership to develop PRFAQs, PIDs, one-to-six-page narratives, MCMs, and COEs, and enhance overall IT performance.
• Increased team productivity by 40% and implemented automation and process improvements to corporate development infrastructure.
• Coordinated a successful migration of all corporate resources into the cloud, reducing overall costs and improving scalability and reliability.
• Developed Enterprise IT services standards and processes for onboarding and offboarding 2,000 new users annually, resulting in an average time-to-service reduction of 17%.
• Drove organizational transformation through the establishment of an IT Governance Board comprised of key stakeholders, leading to 50% improvement in efficiency and quality in 8 months.
• Spearheaded the development of a quarterly DevOps Service Review process, managed recurrent training for 6 teams, and created SLAs for key services which increased customer satisfaction by 57%.
• Oversaw team of TPMs and engineers, successfully trained and reinforced team efforts to achieve a 30% increase in productivity with a keen focus on Amazon Health and Mergers and Acquisitions.
• Contributed significantly to managing several projects and creating papers, such as departmental separation of duties, SOPs, promotion documents, monthly business reviews, and technical documentation. Assisted engineers in planning, organizing, prioritizing, and implementing solutions for stakeholders, senior executives, and business activities.
• Improved cycle times by 25%, increased technical documentation accuracy by 45%, and decreased team turnover by 14%.
• Developed and communicated project schedule and execution plans to ensure successful timely completion of projects.