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Network Power<100 people
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✨100%
Business Owner
📝100%
Influencer or Blogger
🧨100%
Consulting
Geos
🇺🇸100%
United States
Work Background
Smartbox GroupCustomer Solutions Senior
Jan. 2025
Four Seasons Hotels and ResortsGuest Experience Supervisor
Jun. 2023 - Jun. 2024Abu Dhabi Emirate, United Arab EmiratesBuild meaningful connections and maintain strong relationships with guests, special focus on elite, HRG and return to property. Proactively seek opportunities to enhance their experience during their stay and coordinate efforts across departments to create lasting memories. Enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
Four Seasons Hotels and ResortsGuest Relations
Jun. 2022 - Jun. 2024Abu Dhabi, United Arab EmiratesAssist customers in all inquiries in connection with hotel´s services, operations, , in-house events, directions, etc. Interactions with guest in person, phone, FS Chat and by email. Provide information for restaurants, activities, tours, and other local attractions. Coordinate transportation for guests. Processes packages, faxes, messages. In suite check in for VIP guest.
Jumeirah Hotels & ResortsGuest Relations Executive
Nov. 2021 - Jun. 2022Burj Al ArabEnsure maximum guest satisfaction through personal recognition and attention from arrival through departure. Conduct pre arrival calls and emails. Update and maintain repeat guest history. Review arrival list for VIPs to check room allocations, amenities, and special requests. Coordinate transportation for guests. Actively participate in selling packages, coordinating recreation, spa and food & beverage. In suite check in for VIP guest
Four Seasons Hotels and ResortsCore Executive
Dec. 2019 - Nov. 2021Buenos Aires, ArgentinaProvide general information about the hotel, and its facilities. Run daily operation reports. Capture sales from incoming calls/emails about rooms and restaurants availability. Coordinate details of each reservations to ensure the guest’s satisfaction.
Answer and direct internal phone calls, social media messages and radio requests.
Handle guest complaints, glitchs and its follow-ups over the phone.
Run reports checking for special requests, inform Manager of any Special Attention, VIP guests.
Assistance to Housekeeping Coordinator and Room Service. Operation of PBX and FS Chat
The Ritz-Carlton, AbamaF&B Division
Dec. 2018 - May. 2019TenerifeWorked in the main hotel restaurant as a hostess and waitress, providing a 5-star service for guests in breakfast, lunch and dinner. Responsable for restaurant sections. F&B duties in events, pool restaurant and In-Room Dinning. Micros System
FASANOFront Desk Agent
Dec. 2017 - Apr. 2018Uruguay
Four Seasons Hotels and ResortsSpa Receptionist & Housekeeping Coordinator
Sep. 2016 - Dec. 2016Recoleta, Buenos Aires.Information regarding treatments, products and services offered as well as pricing, and scheduling. Reservations, payments. Maintenance of the Lockers Room and Fitness Center in perfect conditions.
Coordination of the service of the Housekeeping Department, as well as assistance to guests and preparation of daily assignments and reports.
Stadium Luna ParkGuest Service Representative
Aug. 2011 - May. 2018Capital Federal, Buenos AiresGreeting guests upon arrival and making them feel welcomed. Communicate with guests and guide them to their locations. Meet guest requirements in VIP lounge.
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