Working 16 years in the hospitality industry from F&B, Front Office an now Spa.
As well, Im passionate about creativity, strategy, coordination an data research.
My target is always exceed customer satisfacction, do you think we can create amazing experiences?More...
Florencia Toledo
Customer Solutions Senior@Smartbox Group
Verified
As a Customer Solutions Senior at Smartbox Group, I have lead to a an increase in customer satisfaction since started. During my time as a Supervisor in Four Seasons Abu Dhabi I played a pivotal role on growing the Guest Experience Division by launching a successful guest program that boosted the score satisfaction. I was given the prize of Employee of the month and made as well Departamental Trainer , recognizing me as a leader in customer-centric issues and team player.More...
Natalia DellEra
Guest relation Manager
Verified
Natalia DellEra, as the Guest Relation Manager, has been successful in enhancing customer satisfaction and loyalty by providing exceptional guest services. She has effectively managed the guest relations team, ensuring prompt resolution of customer complaints and queries. Her proactive approach in identifying potential issues and implementing preventive measures has significantly reduced customer complaints. Natalia has also been instrumental in streamlining the guest feedback process, leading to improved service quality and guest experience. Her strong communication and interpersonal skills have enabled her to build strong relationships with guests, contributing to increased repeat business.More...
Emily Sang
Marketing & Communication Specialist
Verified
As Emily Sang, the Marketing & Communication Specialist, I have successfully developed and implemented comprehensive marketing strategies that have significantly boosted brand visibility and customer engagement. I have also excelled in creating compelling content for various platforms, leading to increased web traffic and sales. Furthermore, I have demonstrated exceptional skills in managing social media platforms, resulting in increased followers and engagement rates.More...