GartnerClient Success Manager, Global Enterprise
May. 2019 - Jun. 2022Fort Myers, Florida, United States• Responsibilities included supporting $5.6 Million CV per year across multiple product types and IT domains. Working with C-Suite Executives & Senior IT Leaders to ensure they receive utmost value of their investment. • Developed an in-depth knowledge of client’s business, industry, and critical priorities. Provided strategic partnership to build a strong business case for renewal throughout the contract lifecycle. • Drove continuous client engagement and value by ensuring the connection of key business and technology-related decisions and initiatives to Gartner expertise. • Collaborated with the Strategic Accounts team on delivery-oriented activities: prospecting new business, creating and delivering client impact assessments, and building business cases for renewal conversations with key C-level stakeholders. • Performed initial onboarding of accounts with enterprise level clients, ensuring strong adoption and ongoing engagement throughout the client’s lifetime. • High touch monthly interactions with each client in my portfolio to review key initiatives. • Collected quantifiable and qualitative value statements from clients to be used in renewal discussions. • Cultivated personal relationships with clients based on trust, business value, and excellent client service. • Coached peers on best practices related to rapport building, habit building, active listening, and overcoming process challenges.