I am a customer-centric and highly collaborative Customer Success professional with a strong track record in churn mitigation and revenue retention. I take a detail-oriented approach to identifying risks and implementing strategic solutions that drive engagement and long-term customer value. I thrive in cross-functional collaboration, ensuring customer needs are met while aligning with business goals. My ability to problem-solve and develop scalable solutions has contributed to high retention rates and successful renewals. I am passionate about delivering exceptional customer experiences and continuously finding ways to improve processes and drive success.More...
Melissa Cohen
VP of Corporate Marketing
Verified
I've worked in the B2B and B2C SaaS and technology sectors for over 20 years, helping high-growth companies increase their visibility for acquisition or public offerings. My experience includes being a business and agency owner and leading brand, communications, and integrated marketing efforts. I've excelled in category creation and changing brand perceptions, including running marketing for a startup.
As a changemaker, I identify challenges and collaborate with teams to find solutions, focusing on impactful results. At Calendly, I led corporate marketing, overseeing functions like brand awareness, communications, content, social media, influencer marketing, events, and project management.
Before Calendly, I worked at Unbabel, specializing in AI translation for customer service and content marketing, while also pioneering the Language Operations category for enterprises.More...
Johna Lesieur
Customer Success Manager
Verified
10 years of experience in client facing roles, specializing in building and nurturing relationships that deliver exception experiences. My account management skills are a combination of 4 years in hospitality and 6 years in the B2B and SaaS space. I am known as a self-start with a customer-centric mindset, a dedication to excellence, and the ability to foster strong relationships with both clients and colleagues. Proven expertise in cross-functional collaboration, data-driven digital strategies, and content creation. My skills amplify customers' voices, drive meaningful engagements and achieve business objectives.
Beyond my role as a Customer Success Manager, I’ve consistently sought opportunities to contribute across departments and expand my expertise. Some highlights include:
📣 Voice of the Customer Advocate: Spearheaded a Voice of the Customer strategy in partnership with key stakeholders. This initiative directly influenced product roadmaps, impacted business decisions and improved customer engagement for a portfolio of customers representing $30M ARR.
🚀 Content Development: Designed and executed marketing campaigns for feature releases, created use case specific collateral and corresponding enablement materials for customer facing resources.
🐯 Scaled-Digital Customer Success Content Creation Tiger Team Lead: Responsible for ideating, creating, and refining customer-facing content focused on driving engagement, usage and advocacy to align with customer needs and business goals.
📈 Strategic Process Improvements: Analyzed data to identify efficiency gaps resulting in the development of retention strategies and process refinement to drive greater business impact and increase customer satisfaction.More...
Ashleigh Joyce
Co-Founder@Haus of Human
Verified
People don't join companies. They join people and that is what makes a company culture what it is. I am passionate about uncovering and amplifying cultures as they evolve and scale into the companies they want to be. With 15+ years of experience in recruitment marketing, employer branding, content strategy, content creation, social strategy, and more, I have the ability to support multiple KPIs for companies.More...
Adriana Ruiz
Floral Designer & Business Owner@Rock Hill Flower Market Shoppe
Verified
Adriana Ruiz is a successful Floral Designer and Business Owner at Rock Hill Flower Market Shoppe company. She is recognized for her exquisite taste in floral arrangements and her ability to create unique designs that cater to a wide range of client preferences. Adriana's business acumen and creative skills have helped her establish a thriving business in the competitive floral industry. She continually seeks to innovate and improve her offerings, ensuring the highest level of customer satisfaction. Adriana's leadership and dedication have made Rock Hill Flower Market Shoppe a go-to destination for premium quality floral designs.More...