10 years of experience in client facing roles, specializing in building and nurturing relationships that deliver exception experiences. My account management skills are a combination of 4 years in hospitality and 6 years in the B2B and SaaS space. I am known as a self-start with a customer-centric mindset, a dedication to excellence, and the ability to foster strong relationships with both clients and colleagues. Proven expertise in cross-functional collaboration, data-driven digital strategies, and content creation. My skills amplify customers' voices, drive meaningful engagements and achieve business objectives.
Beyond my role as a Customer Success Manager, I’ve consistently sought opportunities to contribute across departments and expand my expertise. Some highlights include:
📣 Voice of the Customer Advocate: Spearheaded a Voice of the Customer strategy in partnership with key stakeholders. This initiative directly influenced product roadmaps, impacted business decisions and improved customer engagement for a portfolio of customers representing $30M ARR.
🚀 Content Development: Designed and executed marketing campaigns for feature releases, created use case specific collateral and corresponding enablement materials for customer facing resources.
🐯 Scaled-Digital Customer Success Content Creation Tiger Team Lead: Responsible for ideating, creating, and refining customer-facing content focused on driving engagement, usage and advocacy to align with customer needs and business goals.
📈 Strategic Process Improvements: Analyzed data to identify efficiency gaps resulting in the development of retention strategies and process refinement to drive greater business impact and increase customer satisfaction.More...