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Work Background
Avenue In Consulting, LLCProject Manager
Nov. 2023 - Jun. 2024Provided project management for a large global program as part of Microsoft FastTrack offering, and was responsible for the following:
• Coordinated project activities and resources across different departments and functions.
• Executed administrative tasks, such as scheduling meetings, preparing reports and tracking program progress.
• Communicated project status, updates and issues to program managers, team members, partners, client, and other stakeholders.
• Conducted partner and customer calls to gather information regarding project timelines.
• Supported program manager in developing project plans and timelines; identifying and managing project risks, dependencies, and changes.
• Created and managed partner deployment timeline for each customer workload, tracking status, identifying delay risks and changes.
• Monitored partner performance and quality using appropriate tools and methods.
• Organized and maintained project documentation and records.
• Cross trained to assist with onboarding and additional activities as necessary.
MicrosoftFastTrack Modern Work Architect
Nov. 2020 - Apr. 2023Charlotte, North Carolina, United StatesWork with Microsoft M365 customers to facilitate deployment of all M365 workloads and ensure productive use. Engage with a set of assigned customers to evaluate current Microsoft modern work, security, confidentially, identity management and governance to facilitate deployment. • Partner with customers to build roadmaps for Microsoft technology and deliver quarterly deployment reviews to ensure that maximum value from purchases is being realized. • Coordinate internally across a large matrixed organization to assure that pre-sales, post-sales, delivery, and support resources are providing a complete M365 vision at each assigned customer. • Report back internally to facilitate customer feedback to product groups in order to improve products and processes in the organization.
MicrosoftSenior Support Specialist
Jul. 2016 - Nov. 2020Charlotte, North Carolina, United StatesWork directly with a select number of S&P 500 accounts made up of global systematically important banks and some of the largest insurance companies worldwide. Build CXO level relationships and manage engagements with these customers to drive positive outcomes with Microsoft technologies through the sale of enterprise support services. Build long term plans to align customer digital transformation efforts to Microsoft services offerings that help facilitate these changes, thus solidifying and growing the Microsoft platform. Leverage 27+ years of industry experience, sales discipline, and territory management skills to exceed targets, and manage quotas totalling more than $34M annually. Build and manage all internal relationships across sales, support, consulting, headquarters, finance, legal, etc. to lead highly complex and strategic support renewals, transitions, and net new services. Keep up to date with technical trends and go to market campaigns in order implement and manage these customer engagements across banking, capital markets and insurance.
MicrosoftAccount Executive Services
Jun. 2015 - Jul. 2016Charlotte, North Carolina, United StatesManaged a portfolio of New York based accounts made up of banking, insurance, financial services, and management consulting. Focus was to grow and manage both support renewals and net new Microsoft Support Consulting Services. Drove customer engagements to identify new consulting opportunities. Built all necessary relationships with internal teams across sales, support, consulting, finance, legal, etc. in order result in successful consulting engagements and support renewals. Responsible for managing and driving forward the internal process for consulting engagements to ensure timely customer response and net new services capture.
MicrosoftSales Service Representative
Jun. 2004 - Jul. 2015Charlotte, North Carolina, United StatesWorked in a communications vertical that included very large telecommunications media companies, as well as, small to medium sized business that were working to build a presence in the hosting space. Built relatonships at high levels and socialized industry specific support offers to secure the Microsoft platform and grow services revenue. Created a hosting specific support offering from the ground up and marketed it and sold it directly to small start ups that were in need of a direct Microsoft support offering.
MicrosoftPremier Contract Representative
Jan. 2000 - Jun. 2004Irving, Texas, United StatesResponsible for facilitating the completion of renewing and new services support agreements within assigned accounts. Managed a territory with an annual goal of $8M in revenue. Consistently exceed revenue targets during time in this role. Worked directly with customers to negotiate terms and conditions of services contracts. Mitigated Microsoft services legal risk by ensuring mutually beneficial services agreements were put in place for all services engagements. Worked with customer to effectively identify the most valuable services solution and articulated the associated benefits. Worked as part of a virtual team of sales and services delivery individuals to present a complete customer facing solution.
MicrosoftPremier Support Sales Representative
Dec. 1997 - Dec. 2000Charlotte, North Carolina AreaResponsible for the sale of support services engagements within assigned accounts. Managed annuity base of renewing support agreements with a value of $6M. Consistently exceeded plan over this term (100% to 105% attainment) Prospected for new support services opportunities within assigned account segment. Identified customer support needs and presented the appropriate solution through proposals, presentation and meetings. Managed support services budgets, forecasts and reconciled service billings. Worked within a virtual team of sales and services delivery personnel to effectively deliver a complete solution and message to services support customers.
InsightVolume Licensing Consultant
Jan. 1995 - Jan. 1997Garland, Texas, United States
InsightSenior Telesales Representative
May. 1992 - Dec. 1994Garland, Texas, United StatesResponsible for managing and growing assigned territory by proactively prospecting and probing existing accounts for additional opportunities. Mastered the skills of consultative selling and proactive software business generation in a telesales environment.
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