Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Senior Expense Operations Specialist
NavanSenior Expense Operations Specialist
Aug. 2022Salt Lake City, Utah, United States-Became a subject matter expert in the Navan Expense product. -Responded to internal and external Expense-related queries in a professional, clear, and concise manner. -Specialized in the customer reimbursement process and the associated software systems. -Led meetings with internal stakeholders from various different teams to scope and triage product issues. -Other tasks that were prioritized were internal documentation, data analysis, product testing, and reporting.
Financial Operations Specialist
TeslaFinancial Operations Specialist
Nov. 2021 - Aug. 2022Draper, Utah, United States• Respond to requests from internal customers including accounting, sales, customer care, legal, and senior management in an accurate and timely manner. • Investigate and resolve issues by reviewing historical transactions, contract data, account notes, and coordinating communication across multiple departments. • Analyze and validate customer, product, and pricing data for completeness and accuracy. • Validate and confirm system production data against guaranteed output. • Approve and facilitate refunds and check reissues and stop payments.
Associate Manager of Accounts Receivable
LucidAssociate Manager of Accounts Receivable
Feb. 2020 - Nov. 2021South Jordan, Utah, United StatesOwned the billing and collections for our highest-paying customers. • Facilitated the AR relationship with our Sales and CS teams to streamline our collections strategy. • Provided high-level analysis of our AR and DSO numbers to the SVP of Finance each month. • Reconciled Recurly and Netsuite on a bi-monthly basis. • Analyzed data on our customers’ payment terms and created, presented, and executed a plan to standardize our payment terms.
Accounts Receivable Specialist
NearmapAccounts Receivable Specialist
Jan. 2018 - Feb. 2020South Jordan, Utah• As the sole accounts receivable specialist for the US business, kept organized records and notes for all US invoices. • Followed up on client payments via email and phone in a professional manner. • Recorded all incoming US credit card, check, and electronic payments and reconciled them at the end of each month. • Handled GL reconciliation and posting of journal entries for US cash and AR to close each month. • Created weekly and monthly reports for management on our cash collections, aging, and bad debt. • Provided bi-monthly cash estimates to our accounting team at our Australian headquarters to facilitate internal cash flow management. • Gained experience using Zuora, Salesforce, NetSuite, Stripe, and Excel daily.
Accounts Receivable Senior Specialist
QualtricsAccounts Receivable Senior Specialist
Feb. 2016 - Jan. 2018Provo, Utah• Created and sent invoices to clients after communicating with sales representatives. • Coordinated all billing for the annual Qualtrics Insight Summit conference for over 2,000 attendees. • Followed up on client payments via email and phone in a professional manner. • Worked on projects to streamline AR processes during a period of unprecedented company growth. • Gained Experience using Netsuite, Salesforce, Stripe, Excel, and Qualtrics products daily.
Product Support Specialist
QualtricsProduct Support Specialist
May. 2015 - Feb. 2016Provo, Utah• Mastered Qualtrics Research Suite and Target Audience software (self-service survey tools). • Thoroughly addressed customer questions with creative solutions via phone and email. • Created detailed reports to escalate bugs and blocking product issues.
Research Intern
Southern Utah UniversityResearch Intern
Sep. 2014 - May. 2015Cedar City, Utah
Front Desk Attendant/ Concessions Manager
Cedar City Aquatic Center/Leisure ServicesFront Desk Attendant/ Concessions Manager
May. 2014 - May. 2015Cedar City, Utah
Student Director/ Writing Tutor
Southern Utah University Writing CenterStudent Director/ Writing Tutor
Aug. 2013 - May. 2015Cedar City, Utah
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Larissa on Intch
Data Entry
513937 people
17
Assistant manager
16
Customer service specialist
17
Sr Director, Customer Support
Data EntryData Entry Associate
114681 people
17
Assistant manager
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
16
Customer Interaction Specialist