Erin Loy

Chief Technology Officer @Ziltch

VR DeveloperComputer engineerML EngineerBusiness Owner🔥 Startup Founder✔️ ITSolution Integrator💼 C-level ExecutiveCTO🧑‍🔬 EngineerSystem ArchitectBackend DeveloperFounderSystem AnalystDevOpsProduct ManagerProject ManageriOS DeveloperWeb DeveloperDatabase DeveloperAndroid Developer

Erin Loy is a seasoned technology leader with over 25 years of experience in full-stack software engineering, architecture, and product development. He has led technical teams of various sizes, managed technology for multiple companies, and driven digital transformation efforts. Erin's expertise spans SaaS, web, mobile, desktop, and IoT solutions, with a focus on product, architecture, and distributed messaging. He has held leadership roles at Voicera, Blazeo, VinoPRO, and Rocket Lawyer. His interests include AI/ML, VR/AR, and distributed systems. Connect with him on LinkedIn and GitHub to learn more.

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Work Background

VoiceraVice President of Engineering (Startup - AI/ML, Computer Vision, LLM, Local LLama, RAG, MLOps)

May. 2023 - Nov. 2023▪ Released tech demo of AI for emotional understanding ▪ Implemented facial recognition system for real-time video ▪ Optimized video processing pipeline for high performance ▪ Experimented with LLM language models and RAG, including OpenAI and LLama models ▪ Hosted ML models in the Azure cloud (see projects section below) C#, Azure, WPF, Python, FFMPEG, ONNX

Blazeo (formerly ApexChat)Vice President of Engineering (SaaS, CSaaS, DTC, B2B, B2B2C, chat as a service)

Mar. 2021 - Mar. 2023San Ramon, California, United States▪ Managed software development org of 50+ people, including web, mobile, QA, DevOps, tech support, and IT ▪ Promoted culture of early adoption, experimentation, curiosity, and continuous learning ▪ Oversaw delivery of steady stream of product features and enhancements ▪ Led engineering of new service offerings, including document signing services, appointment setting services, and legal call center services ▪ Championed video greeting feature, example shown on blazeo.com ▪ Launched new customer portal featuring a modern user experience (React based) ▪ Launched new mobile apps for iOS and Android ▪ Directed and executed a platform migration to the Azure cloud, including major architectural updates, resolving longstanding problems with scale/availability/security, and unlocking advanced growth/innovation potential ▪ Founded data team, introduced Power BI, established data warehouse and business reporting pipelines ▪ Implemented HIPAA compliance as officer, securing patient data, and unlocking new customer opportunities ▪ Addressed critical security vulnerabilities, reducing risk and preserving customer confidence ▪ Introduced test automation workflows and tooling, improving release quality and efficiency ▪ Overhauled release management approaches, enabling efficient parallel product development C#, ASP.NET, SQL, React, Azure, AWS, Xamarin, Replatforming, Serverless, DevOps, IaC, Architecture

VinoPROChief Technology Officer (CCaaS, B2B, DTC, B2B2C, contact center as a service)

Jul. 2011 - Mar. 2021Rohnert Park, California, United States▪ Technical face of the business, chief innovator, principal architect, hands-on contributor ▪ Responsible for all technology (IT/networking/servers/telephony, software development, databases, automations, integrations, etc.) ▪ Developed a variety of complex line-of-business applications, including phone system automation, desktop applications for various purposes, mobile apps, enterprise data integrations with clients/partners/vendors, deep CRM integrations, ERP and financial processing systems, large databases, and distributed event driven data processing systems on high availability clusters ▪ Built and scaled physical and network to offices spanning three states ▪ Led digital transformation efforts, improving operational efficiency and unlocking scale ▪ Designed, built, deployed, and operated fleet of centrally managed iPad-based kiosks to winery tasting rooms ▪ Integrated with commerce and logistics systems of clients and partners, optimizing sales and service pipelines ▪ Developed an event driven message bus architecture for businesses systems containing millions of customer records and tracking billions of field level changes ▪ Choreographed and executed relocation of corporate headquarters, including datacenter build out and transport ▪ Implemented various compliance frameworks PCI, DNC/TCPA, CCPA, etc. ▪ Transitioned workforce of to all remote operation during COVID without disruption to business MS Dynamics CRM + NAV, C#, ASP.NET, SQL, Hyper-V, RabbitMQ, SIP/VoIP, Avaya, Cisco, Dell, Azure

Rocket LawyerVice President of Engineering (SaaS, DTC, legal document platform)

Sep. 2005 - Feb. 2011San Francisco, California, United States▪ Built and scaled rocketlawyer.com to $20M ARR ▪ Multiple roles and scales: Founding Engineer, Director, VP ▪ Owned all technology, software code, operations, equipment, security, tooling, etc. ▪ Principal architect and codebase contributor ▪ Principal owner of infrastructure datacenter operations ▪ Hired and led hybrid team of ~15 C#, ASP.NET Web Forms, SQL Server, VMware ESX, Colocation, Cisco, AWS cloud

Cosmi CorporationSenior Software Engineer (software publisher, various retail desktop software titles)

Aug. 2004 - Sep. 2005Novato, California, United States▪ Revitalized the “Print Perfect” desktop publishing software product line with improved UI and new features ▪ Enhanced “Learn to Speak” language learning product line with new features and experiences ▪ Enhanced “Home and Business Lawyer” desktop software with new features and content updates ▪ Automated build and packaging of product and content C++/MVC, Pascal/Delphi, SQL Server, InstallShield, Perforce, CruiseControl CI/CD, NAnt

Broderbund SoftwareSoftware Engineer, OEM (software publisher, many retail desktop software titles)

Aug. 2001 - May. 2004Novato, California, United States▪ Developed software for distribution by OEM channel partners such as HP and Dell ▪ Lead engineer for the Learn to Speak series of products (Spanish, French, English) ▪ Contributor to integration of “The Print Shop” with .NET runtime (featured in a Microsoft keynote) ▪ Maintained internal language engines, frameworks, and toolkits ▪ Contributed to development of internal Actor-like framework ▪ Lead or contributing engineer on many retail software titles (some new, some existing), including: “Brochures, Newsletters and More”, “Media Shop”, “Broderbund Digital Studio” (2.0), “3D Home Design” (5.0 and 5. 1), “3D Home Interiors” (2.1), and more. ▪ Created “WebReg”, a configurable customer registration module, shipped on all products throughout company ▪ Build and integration engineering for many software products ▪ Implemented time limited product trial system with advanced security for several products C++/MVC/ATL/Win32, InstallShield, Perforce

Next Level CommunicationsProgrammer/System Administrator, Test Engineering (metro fiber optic networking, IPTV)

Sep. 1998 - Apr. 2001Rohnert Park, California, United States▪ Intern on System Verification team, then hired as programmer/administrator by Test Engineering department ▪ Worked on “fiber to the curb” equipment and platform that delivers phone, Internet, TV to homes ▪ Designed stress, functional and acceptance tests for audio, video, Ethernet, ATM, MPEG, and VDSL devices ▪ Automated functional test and firmware programming in manufacturing ▪ Experienced life during a “dot com” era tech IPO LabWindows/CVI, MSVC++, VxWorks, Oracle, Solaris/Linux, TCL/TK

Ross-Holm, Inc.Lead Assembler and Electronics Technician (dairy equipment manufacturing)

Jan. 1995 - Jun. 1999Petaluma, California, United States▪ Automated equipment assembly, refrigeration, electrical control systems, analog electronics